Fox n Bear Cottages Big Bear

The location was great.! I loved that it was so close to everything..

The location was great. Out bed sheets were filthy.. our towels were filthy and had blonde hair stuck in them. The kitchen sink had a bucket of moldy water underneath it. We had ants. When we arrived we didn’t get the room we had purchased..

We got there and we’re having trouble getting into our RESERVED cabin. The owner gave our cabin to another group with no warning. So we were placed in a single bed cabin (myself and my 6’1” son) that smelled so heavy of stale smoke it was nauseating:( all of things smelled and our eyes burned. The lady who ended up assisting us to get in, was very very nice! It was just the switch of last minute accommodations that really made our stay awful:( the cabin needs to be fumigated.

The cottages were cozy and charming. They were close to stores and restaurants. There is also Pineknot trail area close by which is great for hiking and snow play.

Arrived at the property at 8 PM. Nobody on site all weekend! Door code was texted but other renters arriving over the weekend had issues getting in. I looked in the drawers of the kitchenette and in two of them there was mouse poop (with some shredded seasoning packets) and ants. I called to report the problem. I didn’t hear back for 16 hours, but the reply was “thanks for the information” and told that housekeeping could go over to the cottage right then, but I asked if they could wait a couple hours. I got no immediate response as to when they would show. When I later texted them some six hours later the management said that housekeeping had knocked which was not true bc one of my party was there that time. I heard nothing for another 16 hours but received a text saying that housekeeping was no longer on premises. The management asked if I wish to switch cabins which I was open to, but I asked follow up questions about the number of beds,etc, but another two hours went by without full answers and I was told there were now none available to swap. The text exchange got heated: the management told me to stop harassing him and if the conditions were so bad I should leave the rental early. Other people at the property who booked through other travel services reported dirty cabins. There is a for sale site on the property and I think the owner does not care about the property anymore so do not book! They do not answer a 2nd number and in fact took down the sign with the #s

The place was dirty we had to clean it ourselves and didn’t touch the covers.. used our own blankets

Unable to check in at 03:10, because nobody answered the phone to provide the access code. I call the emergency number and they told me to wait until 04:30 when the manager arrives. The room was dirty and the heater was it working.

The room was dirty, old occupants’ snacks were left in the cabinets, bed sheets and covers were dirty, trash can was full of dirty water, floor were dusty, oven was broken, dish sponge were used. The manager was nice tho

The parking and hot water

The heat was not provided even after contact to staff. The TV continued to disconnect from internet. No washcloths provided.