Quality Inn & Suites Jackson

New owners had recently taken over and were enthusiastic about pleasing guests and renovating the property. Our suite was roomy and parking was free and easy. Breakfast was complimentary and the pool looked well kept though we didn’t use it. Other guests were friendly and the cost was lower than comparable stays.

My mom has PTSD & freaks out over the fireworks & M80's etc. it's difficult to find a place to stay that we don't hear them but r room was very quiet, we were very comfortable & had a wonderful rest & we only had to travel 2hrs from home. I know it must sound strange to u but it was a blessing to us & r lil 6 lb senior puppy was welcomed w/o any questions. Negative would be the elevator getting stuck twice becuz two larger men squeezed in with a LOT of food & I was not only stuck & couldn't get out but then the elevator got stuck too, it was kind of scary for a short period of time. But over all we are hoping to have a repete experience next year, maybe not the elevator lol Thank you everyone!!

The staff was very friendly and helpful the room was beautiful and clean and they are very pet friendly

It could have been nice but first impression of staff not welcoming and tried to overcharge as my rate for 2 nights was to be 240.00 but receipt showed 496.00 It was resolved via Expedia got room discounted to 95 per night. Room in desperate need of repair. Fly's in room. Not cleaned as was used soap in shower and lotion and hair samples were half used. Did not feel secure. View of opened shed in back outside of window did not feel safe like a murder shed is what it felt like from a horror movie. Was told by front desk that pool was dirty and unusable while I saw people swimming in it. Just ended up getting dinner and locking myself in room with chair against door also window in bathroom was left unlocked glad I checked it. Will never stay there again my friends are travel agents and I am in the Media industry.

I had complained about the air conditioner not working properly after night and asked to be moved to a different room, to which the manager replied that there were no other rooms available. However… the parking lot was NEVER full, so I doubt this to be the truth. When I complained again upon check out about the air conditioner, he said that they were going to replace the unit, but did not provide any compensation or anything for my troubles. Also, the room was dirty… we found several soda bottles under the beds that were not ours. The breakfast was definitely subpar and not what I’m used to from past experiences at Quality Inns. The only redeeming feature was the pool, which was refreshing but also not very clean.

Wanted a clean place to stay after off roading for 5 days, so chose this place based on reviews and location. WHAT A MISTAKE! Got into our room and it was dirty! Bathroom all chipped and not clean. Not even 1/5 roll of toilet paper. There were dead flys in window and live ones flying around. Stains on comforter and counters dirty. There were people living at this hotel and did not feel safe with our Jeep on a trailer. I would not stay here and we left and went to a clean hotel in Sutter Creek. Then when I tried to get refunded for hotel through the corporate this owner of this hotel charged my account again. He lied staying he refunded me. My bank started a fraud case and corporate knows and is handling it now after 2 hours on the phone! DO NOT STAY HERE.

Our room had mouse drippings, garbage in the drawers and cushions, and at least one electrical outlet was missing a cover plate. We were given another room that was cleaner. Unfortunately the handle in the shower flew off while I was in there, forcing me to abandon ship. The room began to flood and management was notified. They said they would refund the room but that was June 18th and it is now July 16th. I called to ask about it but there was no answer. To their credit, we were given two $5 gift cards to Starbucks and the manager was friendly.

The hotel room was old and musty. They said it was pet friendly but did not have an adequate place to take your dog. They wanted you to take it behind the hotel where there was lots of junk and debris abd NO grass, no pet station to put your dogs poo. Not pet safe at ALL. They watered the only grassy area they had during the day so you couldn't even sit out there and enjoy the area. The ice machine was outside and was absolutely disgusting. I would never stay here again. The pictures of the rooms are NOT what they look like. I wish I had taken pictures

The employees are nice enough and they are undergoing some renovations… so keep that in mind. We stayed here two nights in the same week. The first night was pretty average. The breakfast quality of food is okay, but not very well monitored as some items were not stocked in the middle of the short breakfast time. And the offerings are pretty meager. For example they don’t have butter for the waffles… They have super short pool hours. We asked about hours for the pool a little after 9 pm and they employee laughed and told us it was closed because it was nighttime. Most hotels the pool is open until 10 or later. The one time we did get to use the pool we could tell the filter hadn’t been run in a while. The second night we stayed our experience was poor. I had to wait over 5 minutes at the front desk to speak with someone and then I only did because I went out the office door to the hotel grounds and found an employee. The room we stayed is smelled really bad. We tried to switch rooms but they were full.

Worked well, 3 beds 👍👍