Spark by Hilton Augusta

One of cleanest hotels i have been in. Fresh odor not overwhelming. The common areas very well kept. The room was bright and clean. Again not an overwhelming odor but clean and fresh smelling. Front desk staff Tyanna, Nicole and Carmen greeted me with smiles and very welcoming conversation while interacting with me. Thank you foraking my first stay at a Spark a pleasure.

The location.

I would not recommend anyone coming here unless you absolutely have to. I recently booked this hotel through booking.com and the booking was confirmed. However, once I arrived it was a LARGE crowd of young adults and maybe a few older ones. If you ask me it looks like it was maybe like a huge after party at this hotel. That’s neither here nor there though. Anyways, I moved through the crowd to be able to check in but the two young ladies at the front desk stated they tried to contact me and notify that my room had been canceled. Okay cool, I left. Fast forward until today, I see that they confirmed the booking with booking and stated that I checked in. I contacted the hotel about this matter, the young lady Carmen answered the phone and was very argumentative and hung up the phone. Me being the adult that I am, I went to the hotel to get documentation stating that the room was canceled and requested to speak a supervisor. The young lady at the front desk is on FaceTime laughing and called her manager telling her I needed to speak with her. The manager Courtney told her to tell me to come back in the morning. I told her I just need documentation that the room was canceled. She replied while laughing “my manager said call the police”. I said okay and called them myself as well. Police arrived and boom the manager appears, I talked with the police. The police completely understood my side because they were even hostile when the police was trying to communicate with them. They acted like they owned the hotel and was entitled. However, I left with nothing and still out of money because they refused to show me that the room was canceled. While leaving the manager came outside and called me a b*tch. I guess this means welcome to Augusta? Very sad how they handled this situation. I will be taking this further, just thought I should allow people to know how this hotel treats people and as I’m reading all the reviews I see this is a reoccurrence issue with this hotel.

Property was clean, convenient location, and affordable.

The shower and the rooms were great

Nothing really to like

Location

Stayed here during Masters week so it's understandable that it would be expensive but it was exorbitant for a barely two star motel. I had to pay $1,966.99 per night for a pretty awful experience with a room that had holes in the walls and ceilings, water marks, damage, pillow cases that neither fit the pillow nor seemed like they had been washed or pressed, a terrible attitude from all of the employees at the front desk, and a complete lack of communication from the property even when they sent an automated text asking if there was anything i needed, they refused to respond on four occasions. Additionally as a Gold member the only perk with the property is free bottle of water which was available on Thursday but out of stock on Friday and Saturday night. When I phoned Hilton guest services to complain they told me they would have to call the property and then recommended I phone the manager there, Courtney to discus. Whom I had tried to reach via text during my stay and asked to speak with a number of times before finally reaching her five days later. Courtney was the leas helpful, least compassionate and most crass hotel employee I had ever dealt with. Not only did she tell me that all of my issues/complaints were not valid, but told me that I was lying about them and that I should have taken photos to prove what I was saying and that she really didn't care about the issues since she was just the manager but would bring it up with the owners. There were other issues I experienced that are not even worth mentioning or the continued lack of service or communication from numerous reception employees. I would recommend avoiding this motel at any cost and certainly not praise the staff. Photos on website are not a true reflection of the rooms in any way whatsoever.

Great stay

Bedrövligt hotell. Ingen städning trots att jag bad om att få papperskorgar tömda

The best stay in the world… I most definitely enjoyed my stay at the spark by Hilton . The staff were definitely friendly and so helpful . I recommend this hotel to anyone . It’s a new and upcoming hotel but I actually like it .. 10/10 the best hotel