WHITE HOTEL GRAND HAKUBA

They asian girl who works at the front desk is a rock star. She handled all of my problems so well. I will be back

There isn’t many places around the hotel to eat

Nice place. Outdated, but nice. Very friendly personnel

Sold for the price of gold despite being 30 minutes drive away from the place it is supposed to be. Ridiculously bad advice from Booking.com

Sehr freundliche Personal. Direkt vor der Tür Piste und Ski Pass zur ermäßigten Preis. Besonders gut gefallen hat uns der tolle Kamin Feuer am Abend.

Wir haben nicht mal nach zwei Tagen frische Handtücher und Toilette Papier nicht bekommen. Am Abend nach einem langen Tag müssen wir an der reception fragen ob wir welche haben können.

The hotel location is secluded from the busy town near a beautiful lake. The staff were amazingly helpful and friendly. The chairlift is right outside. The hotel offers van service pickup/dropoff from various locations in town at relatively frequent intervals. All in all it was amazing.

Perhaps the lack of options for dinner at the hotel but it is understandable given the hotel's size and location.

Lobby lounge is huge with many sofas, piano and fireplace.

Onsen is bit small, no shop, shuttle frequency

The staff was very attentive and friendly. We enjoyed the open fire in the lounge.

家族で泊まりました。 息子が部屋のテレビでYouTubeを見れることに喜んでいました。