WHITE HOTEL GRAND HAKUBA

The hotel has a dedicated office to hire ski equipments. It’s very convenient to hire and return the ski equipments. For dining, there is a spacious area for breakfast and dinner.

The floor of the hotel room was sticky and not clean. It’s limited room service - not daily service.

The hotel itself was great!

We came in October, The hotel was empty, no restaurant in the hotel in that season. The location was not easy to get to. The price was high compared to to the offseason in the hotel.

The staff were very helpful during the check in process as they were willing to walk us through the process. They also hand carried our many bags to the room and explained the policies of the hotel to the max. Room was very clean and everything looked brand new, amenities were fully stocked in the room and we didn't have to grab them from the front desk. Lift tickets for Sanosaka can be purchased right at the front desk at greatly discounted rates and the small rental storeroom also was very helpful in getting basic gear for beginners and helping to skip the lines at the lifts!

The onsen was not free but that may have been due to us not checking the fine print properly. We would have liked to utilize the bath but there are many in the area so it was not such a big deal.

とても綺麗な部屋で気持ち良く使わせていただきました。スタッフの方々の対応もとても丁寧で有り難かったです。 冷蔵庫や電子レンジ、お皿やカラトリー類、しっかりと揃っています。コーヒー、紅茶は部屋ではなくフロントにありました。 また近くに行った際は利用したいと思います。

We stayed at white hotel grand hakuba in early March, it is really uncrowded for hakuba as location is slightly secluded which is a plus for us. However you will need a car if you want to ski and eat outside of the resort. The location is great as it is just up the hill from the ski lift. What is most memorable for us however was the service. My car’s battery went out of juice just before we went out for dinner where we had a reservation. It was snowing heavily and freezing cold, but Kuma San (thx so much!) helped me jumped start the car (which was first time for him and me, with the help of YouTube). And we made the dinner in time! Really appreciate the effort.

Positives: the staff tries their best to help solve any issues and provide information and help with equipment rentals. The restaurant is spectacular and I ate breakfast and dinner there every day of my stay. Breakfast is traditional japanese food only. Dinner was sensational, a five course meal each night. Always with a special menu. The hotel has just been renovated and everything is brand new, including the equipment available for rental. They event have ski clothing available to rent. They lit up the fireplace everyday in the living room of the hotel. Ryu, one of the staff members was super helpful. I would stay there again if I were looking for a quiet place close to a slope for beginners/intermediate.

Negatives: the hotel is 20km away from Hakuba JR train station. There are only two pick ups a day made by the hotel and public transportation is basically unavailable. The ski resort shuttles do not go to the hotel. The staff tries to help as much as possible, but we did have to take taxis a few times and taxis in Japan are very expensive. Breakfast and dinner needs to be requested a few days in advance (but they did accomodate my request the night before). Few members of the staff speak English well and that led to some confusion regarding transportation.