Sumitel Pelling

Perfect location and staff behavior.

Room facilities can be improved further

The view from the room is incredible, staff very helpful. Great restaurant downstairs.

Make sure to inform guests that there is no heating. In winter- bring warm clothes

The Reception desk Staff were not cordial or attentive . Breakfast menu option was very limited with Local Canned Orange juice with no option of Dosa/ Sprouts /Sausage. Though we booked Attic Family room with Mountain view they shrewedly had given it to Foreigners staying . We got our designated room only the next day. Rooms are passable. Management and staff are incompetent and biased towards foreign tourists. Utterly disappointed

Everything was excellent but there should be more spread of food

Location with mountain view. Large room. Comfortable bed

Internet connection is slow. Not much choice for breakfast

Good breakfast. Views

Room very very cold. Bathroom window did not close. Hired a heater which didn’t perform well. Frequent power cuts.

Localisation centrale Chambre très spacieuse Jolie vue sur les montagnes

Petit déjeuner à améliorer, surtout pensé pour des locaux mais avec des plats déjà épicés

We had booked for a Superior Queen Room with Kanchenjunga Mountain View. Upon check-in, however, the following unacceptable situation occurred: 1. We were initially allocated a significantly lower-category room on the -2 (basement) floor. the room was extremely cold, damp. 2. There was no heating system installed in the room. When I requested heating for comfort of my small children, I was informed that a portable heater could only be provided against an additional daily charge. Charging extra for basic heating in a basement room during winter in a mountain destination is unreasonable and unacceptable. 3. When I immediately complained at reception about the clear downgrade and the cold temperature, the staff initially refused to change the room. 4. Only after prolonged discussion and insistence was an alternative room offered on the third floor. While this room finally corresponded to the correct category and matched the photographs shown at booking, it faced the busy roadside and had no mountain view at all. The explanation given was that all Superior Queen rooms with mountain view were “already reserved,” despite our advance confirmed booking.

The staff were extremely helpful and attentive. The rooms were spacious and very clean, and the view from the hotel was absolutely stunning. Highly recommended.