Kamo Residences by Reflections

Wonderful service at Kamo Residences. We booked same day just after a late lunch and headed to Kyoto. Outstanding greeting and preparation for us. Our suites were large, incredibly clean, and the latest tech. Luxurious touch everywhere you look. Orchids on the dining table, fruity fresh scent on entry. Full washer dryer (staff helped us with the program and hanging while we were away). Blinds and full blackout curtains, all automated. Bathroom has chrome fittings, not a single fingerprint anywhere. Room cleaning 3 times per day - never had that before. Beautiful neighbourhood too, very much in the nature but easy to reach anywhere at the same time. Roof terrace was fantastic in the evening, wine, ice cream and nuts served by staff. Concierge and room service were incredibly helpful with our wishes. Excellent dinner reservation - we struggled and Kyoto is a challenge to get reservations last minute. I don't eat big breakfast, so I skipped - staff brought me two delicious croissants, a latte - butter and some local marmalade to the garden in the morning. Full marks. Thank you everyone at Kamo. Coming back again this winter!

The view, the quality of the apartment and everything in it and the staff

The breakfast and the fact that it was really not good value for the price paid

Very comfortable The room size is just right The service is wonderful

N/A

The friendly staff and attention to detail in the property. All The comforts of home.

Staff, clean & location

Breakfast -mostly store bought stuff. Understand no kitchen in the hotel. Should never include breakfast in the price.

The view and the fantastic staff Very modern comfortable room. With a lot of great coffee provided. The most coffee of any hotel we have stayed in. We used it all and was replaced with just as many. One again a big thanks to the wonderful helpful friendly staff.

Air con could have bean quieter But overall an excellent hotel

The beds were comfortable. The staff were very sweet and helpful. They seemed to lack direction and leadership but they were working hard and doing their best.

Extremely Disappointing Stay – Not Worth the Price We left a wonderful stay in Gion expecting Kamo Residences to offer more value in a less touristy neighborhood. Unfortunately, this was a big mistake. The reality is that this property is deceptively marketed. It looks like a Japanese luxury stay online, but in person it’s just a serviced apartment with nothing authentically Japanese about it. It even seems to be managed remotely through WhatsApp by someone not on the premises — possibly not even in Japan. The young staff who are there are kind and trying their best, but they seem very short-staffed and unsupported. The positives: • Staff respond quickly and kindly on WhatsApp. • The bed was comfortable. The negatives: • We were told we would be upgraded, and I packed everything to prepare. But when we returned, nothing had been changed, and we had to unpack again. • The bathroom is extremely small, with the bathtub just inches from the toilet — like something out of a Motel 6, not a “luxury” property. Who wants to take a bath right next to the toilet? • Shower water pressure was weak, and the water never got hot enough. • Only one towel per person with no space to hang them, so we had to reuse damp towels. • No yukatas, pajamas, or special bathroom amenities like skincare products, which every other hotel we stayed at in Japan provided. • The so-called “breakfast” was nothing more than random items bought at Family Mart (two croissants, wilted salad, and a couple of grapes). Overall: This was the most expensive place we stayed in Japan, and yet by far the most disappointing. It is not a luxury hotel, not remotely worth the cost, and travelers should be aware of the reality before booking.

This was my third stay. Staff and management really very care about me and remembered how I like everything. Rio sent me a guide considering all sites I have visited previously. Great restaurant reservations, I left it to them to decide as always. Casual lunch and fine dining for dinner. My electric bike was waiting for me, and they recharged over night. Back in spring. Lovely.