The Ritz-Carlton Fukuoka

We rated the room and the Spa 5/5, and the rest 3/5. We stayed at the Deluxe Suite for 4 nights in total, 2 nights before our 7 Stars train journey and 2 nights after. The room was very comfortable and beautifully designed. We especially love the panoramic view of the city from the bathroom. Our room included access to the Club Lounge which offered several food presentations. Food was displayed nicely and good in quality. We dined at Viridis and we tried their newly introduced signature tasting menu. We also visited Genjyu for a sushi counter dinner. Both experiences were enjoyable but the food was not particularly memorable. On the other hand, we recommend a visit to the Spa. The Botanical Revive treatment we tried was excellent and it was the perfect way to relax after our morning excursion. When we visited the other RC properties, we were escorted to the Club for check in, while a welcome drink was offered at the lounge. When we arrived at this hotel, we were asked for our names at the entrance. However, once we reached the lobby, they performed our check in at the front desk. It was definitely not the normal standards for Club guests at RC. After our train journey, we were asked for our names again at arrival and were directed to the front desk once more. We explained that we had Club access, and the staff member then guided us to the Club floor. We do not understand the purpose of collecting our names at the entrance if the lobby staff do not recognise the booking details and are not ready to welcome us. When we arrived at the Club, we were handed over to another staff member. Instead of showing us inside the lounge and offering us a drink, she asked us to sit and proceed with the check in. It took longer than it should for her to locate our booking. Her English was not strong and she was struggling to deliver the basic information. We could tell she was quite nervous while speaking English. It was a poor check in experience like the first time. The staff we met were friendly and courteous, and we truly appreciate their eagerness to assist and their attention. However, for some staff, the level of English was not sufficient, and this frequently led to miscommunication which was quite frustrating. This happened several times with different staff members during our stay and it negatively affected our overall impression of this hotel.

地點很好，環境舒適、乾淨。 房間空間大。

連續入住三晚安，第三晚正要洗澡前，突然有人用房卡開了我的門，是一對剛入住的夫妻，說是飯店給的房卡。 我立刻去櫃檯詢問狀況，最後飯店經理表示，因為那對夫婦登記的英文住房名和我很相似，所以飯店搞錯了？！ 非常誇張，我已經入住三晚！然後搞錯？！重點是，飯店那位外籍經理的態度非常理所當然，認為這就是個錯誤罷了！超級糟糕的危機處理！ 隔日我們退房，一位房務主管來致歉並且承諾給予補償，我們表達對於前晚飯店經理的應對感到憤怒和失望！

Everything

Weird to have to pay a few bucks to access the spa, why don’t you include this in the room rate?

The breakfast was a beautiful spread every morning with a choice of eggs prepared to your liking.

There was nothing we didn't like.

Room service 早餐很豐盛，設施完善，櫃檯服務非常到位，完全沒有溝通的問題，還可以提供合作包車的服務

Staff were very helpful and friendly

나무틀로 만들었는지.. 탁 탁 소리가 나요. 자리잡아가는중이라서 그런가...