Tuana Hotels The Phulin Resort

Konum ve temizlik konusunda tavsiye ederim

Temizlik ve konum

Büdös volt a fürdőszoba! Nincs lift Borzalmas a wifi állandóan újra meg újra be kell jelntkezni 3000 bhat a depozit /szoba ez is gusztustalan nem ajánlom senkinek

Not

I do not recommend this hotel, because they charge money for things that should already be included in their service. I accidentally stained a towel with a body scrub — it was slightly yellow, so the towel had some yellow spots. They were supposed to wash it and provide it to the next guests, but instead they said the towel was “damaged,” refused to wash it, and charged me for it. No hotel I have ever stayed at has done anything like this. Hotels are obligated to send used towels and linens to laundry service, regardless of whether they were stained with coffee, tea, or body scrub. I even offered to wash the towel myself, but they refused and still charged me extra. I strongly advise people not to stay at this hotel, because they try to make money off their guests in every possible way. They also charged another guest 500 baht just because he wasn’t listed in the Booking reservation. I find this completely unacceptable — a hotel must handle laundry for guests, that is their responsibility.