MainStay Suites MSP Airport - Mall of America

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Property smelled weird but the staff were very kind.

The breakfast was good, location was good. Room was clean, beds were comfortable.

Parking was crowded. First floor smelled of tobacco smoke.

Checked in to food on counter area,dirty carpet,and shower walls.

The property was great . The pool area was really cold . But my family had a great time

Great price

It was cheap and there is a reason.

Upon checking in checked room it was bugs on are beds we called down to front desk they did change are rooms but it was pretty alarming had to call to get towels and tissue room where not checked regularly had to call to get assistance at all times we spent most of are time outside the hotel stayed 8 days also in that stay 10 cars where broken into and the exterior cameras dont work so those people on vacation where not happy

I wouldn’t recommend this place to a single person. From check in, we were told they wouldn’t be cleaning our room because the staff was “too busy”. She told us we could walk down to the front desk for extra essentials if we “really needed them”. That wasn’t terrible so whatever then we get to our room and there’s mold surrounding the heater unit and the exterior window. Disgusting. The tub still had hair in it from the previous guest and there was an empty apple juice jug under the chair. Guess their housekeeping was just “too busy”. We went to go to the pool hoping it would redeem our stay but the pool was insanely cold, no way it was a temp over 60. The room the pool in was also no warmer than 70 which isn’t typical for that environment. The exterior door on the side entrance was propped open with a brick because the card reader was broken. It was left propped the first night which is a huge security risk. I never mentioned this to the front desk because each time we passed, they appeared to simply “too busy” and not from other guests. Super disappointing. The only thing this place has going for it would be the location.

For the price i paid definitely doesnt look like the pictures that were advertised and ended up very disappointed. Room wasnt totally clean had dark spots on comforter on the bed.water pressure in shower was horrible. Pool was not heated and over crowded. There was vomit all over trash can and by one of the tables by the pool and the bathrooms were not cleaned as well as guys bathroom was out of order. There was a older guy at front desk with glasses who was very rude when asked a simple question about wifi and the area. Parking lot had broken glass and trash all over. Hallways smelled a mix between musty and of weed. Only thing positive about the property was the fact of having an outback steakhouse attached food was good and service was great.