Altitude by Krystal Grand Los Cabos – All Inclusive

Gabrielle welcomed me and made sure my stay was perfect. He accompanied me through all the bookings for excursions and even made sure my birthday was well spent. The hotel staffs were all so kind and loving! Best place to stay for a relaxing trip!

I just want to start off my saying Thank you so much for having me BelAir sunclub Hotel Cabos . I appreciate your hospitality and the staff they were amazing. They made feel so welcomed and love there I had freaking blast ! The property was amazing and beautiful the view from hotel room was breathtaking. Therefore the only thing I think need be worked on is the food, it didn’t taste that good at all. I would like better tasting food. I also would’ve like if things stayed upon until 12am instead of 10am at night like restaurants and adults pools. I don’t think that very Inclusive at all inclusive hotel and how much money I pays for such. Lastly cleaninesss my sheet in my room were dirty and it took the hotel whole day to change. I had to ask twice to get my sheet change so I didn’t really like that. Other than those couple things that can all be worked on and fixed. I had a wonderful stay at the property. I want to say thank you all so much for my stay and I shall be back again!

Let me start by saying Gabriel Avila was an excellent concierge and most of staff was so helpful. The property is the problem. My room would have been nice but it was infested with roaches. I had to purchase my own bug spray just to skill the vermin. Housekeeping was sent to my room and we were told because we had room service that enticed the roaches. No the floor was infested because when they switched me to another room on the hall, it had roaches too! I asked the hotel to provide me with a partial refund since we did eat and drink there and they decorated my door for my bday. The manager said he could not refund me but instead offered me a 3 night stay for free. Now why would I go back to a hotel that has roaches! I don’t know if I am able to put the video and pictures on Expedia but I definitely will on Trip Advisor.

Excelente servicio. Especialmente del concierge Gabriel que nos ayudó con todo lo que necesitabamos. Gracias por todo!

Convenient. Overall clean. The staff was pushy when we first arrived. We didn’t know the place sells condos. We were on vacation, not looking for a condo.

The facilities are getting old, coming to the lobby area in the morning is like to be in an expensive flea market, everyone is trying to sell a tour, a sheared time condo, rent a car, a taxi, that makes a non restful hotel.

Nice resort but they need many more lounges around the pool and at the beach. Every morning by 7 am, all seating was already claimed. That was disappointing.

The refrigerator was not working throughout my stay

Everything

The service was really bad, they often bordering rude & inconsiderate. They needs lots sensitivity training.