Casa Gitano

The staff were great! Alan & Armando really did do all they could to resolve issues. I could tell they cared and that’s all that matters to me! It’s a beautiful setting. All these places on the coast get battered by wind, so the ocean front buildings look beaten up (but it’s understandable) The beach has more seaweed than they could handle removing - which was a bummer. But we would definitely stay there again at a different time of year.

The staff and host were so incredible to us! The location is perfect it’s near all the good restaurants and it’s away from the noise. Will definitely come back here specifically

Comfortable enough sink was leaking water over a blow dryer but no one ever got around to fixing it. asked staff to help us get cabs to go to “club gitano” (their club less than a mile away). Cab was almost as much as it was to take a two hour cab to Cancun and then we get to the club that is owned by the hotel where over 20 of us were staying at and the conceirage helped us get cabs to specifically go to and the hostess at the club would not let us in even though we had the wrist bands given to us from the hotel. The restaurant was out of most of the food we ordered for dinner and some members of our party didn’t get their food for over an hour. Whole place feels like a big scam that is not actually interested in guest experience and there are plenty of other nice hotels with staff that is helpful. My favorite was when I was checking out and the conceirage was annoyed he had to stop smoking his cigarette to help us.

Beautiful place, great service, beautiful beach area

Loved the vibe. Far from the party scene which I loved. Everyone working there was amazing especially juan Carlos who helped us with literally everything

I like the concept and the vibes super good attitude and service, special from the guy at the front desk, tall, black hair & glasses

A few details on the property but no big deal (cause I’m a perfectionist)

El hotel está más preocupado por Ser Un bar que un hotel, le falta todos los detalles de un hotel, le falta vegetación y silencio en el área de playa, la música está demasiado alta para mi gusto, tiene mucho potencial pero no está ahí…

Quiet, low key, away from the party scene of Tulum. One of the last resorts on the strip with access to quiet beaches.