Hotel Puerta Roja Reforma

Había de todo cerca y todo muy ameno, el señor que está en la propiedad muy amable en todo momento

El manejo del proceso de entrada y la comunicación fue muy escueta y no acorde a lo esperado Antes del check in pedí cambio de fechas y resultó que nunca hay fecha disponible

Están construyendo al lado y es demasiado ruido no puedes descansar

El lugar está súper bien ubicado, sien embargo es mucha la claridad que entra en la suite que rentamos y el ruido es molesto, sin embargo nos atendieron muy bien y el anfitrión nos solucionó el tema del ruido y la claridad para que nuestra estancia fuera la mejor, siempre. Muchas gracias Gabriel!

Su estilo es unico

Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late.

Our stay was fine, i just want to clarify this is not a hotel is an apartment.

Buena opción

Muchos mosquitos (zancudos) ventilador muy frágil que debías poner la maleta iniciaba a avanzar me aloje con 1 niño de 12 años y la segunda cama está en alto colgada de alambres de acero sin embargo peligroso para el u otra persona éramos 2 mujeres 1 niño y bueno siempre el alojarte fuera de tu casa es desoroentarte tantito a tu esoacio

Hotel Puerta Reforma has a lot of potential, but sadly, it's clear the property has been neglected by its owner or management. There is no lobby, and the only person on-site is Victor, a kind and hardworking maintenance worker who was doing everything he could—but with no support from above. The decor was modern and tasteful, and the apartment had everything we needed. For a family of five, having 2.5 bathrooms was a huge plus. Unfortunately, those positives were overshadowed by major issues. Our bedroom ceiling began to leak from two corners, and no one from management could be reached. I spent nearly three hours on virtual chat with Expedia, and finally got a live agent, but by then we were exhausted and frustrated. Eventually, Victor was able to reach the manager, who offered to move us into another unit that also had a leak—but claimed it was "not as bad." They couldn’t understand why we didn’t want to stay in a second flooded apartment. We were finally able to be relocated to another hotel. The communication from property management was the worst I’ve ever experienced. I would not recommend staying here even on my worst enemy.