Coralia Boutique Hotel Cozumel

Perfect place to beach activities

Super convenient location to shopping, restaurants, bars, the ferry, etc. The rooftop pool was a great escape and an excellent view to the ocean. Service was excellent

The beach is just a short stroll of one small block away. With the plaza, restaurants, pier, and shops only steps from your door, and even a pharmacy next door, everything you need is within reach. The staff members are genuinely helpful and friendly, creating a welcoming atmosphere that enhances your experience.

Like how close it is to the fairy

I like my experience swimming on the roof top.

Check in was amazing the lady who helped us was beyond exceptional

If nothing goes wrong, I imagine this isn't a bad place to stay. But when it does, WATCH OUT! The management will do nothing to make it right. We went to Cozumel to dive and decided to upgrade our experience by staying downtown in the "thick of things." Coralia Hotel was more than other things around it, but we thought it would be worth it to be centrally located, and we like the idea of sunsets on the rooftop by the pool. Things went fine for the first few days. Then, we came home after diving and dinner to find a leak coming from the ceiling - and there was enough water on the floor to be concerned. We went down to the front desk and they sent up a maintenance person to see what was going on. After about an hour of checking, going in and out of the room, going to the roof (we were on the top floor for rooms - the rooftop pool was on the floor above us) we were told by the front desk manager that there was a bad water filter and that they would be working on it tomorrow. Unfortunately, it was Saturday night and they "don't have any other rooms available. Here's a bucket to catch the water..." Yeah, so not great. But we were willing to put up with the constant "plink, plink, plink" knowing that they would move us the next day. Then the worst thing happened...my wife got an attack of "traveler's belly" at 2am and ran to the bathroom. Unbeknownst to us, they had TURNED OFF THE WATER TO THE TOILET. So, as she ran back and forth quickly filling the toilet bowl (TMI, I'm sure, but you get the sense of things), I went downstairs and to talk to the nighttime front desk manager. They told me, again, that they didn't have any rooms. I said, "then get the maintenance person back." "We can't. He's not available." "then what am I supposed to do with my wife who's currently going to overflow the toilet." "Um...there's a toilet on the roof. She can go up there." At this point I told the manager that I would expect a full refund for the night (at least) because of the fact that we did not have a working room AT ALL. Not to mention my wife was going to have spend the rest of the early morning on the roof?! So, got the wife settled on the roof starting at 5:30am so that she had easy access to the toilet. Not good. She had to endure people coming up to watch the sunrise, go swim, do yoga. All while moving back and forth to the *public* bathroom. The last thing you want when you're sick is to be around other people. And yet...this was their best option. They finally moved us into another room (with a working toilet, for the record) which happened to be the first available from someone checking out at 10:30. I again told now a different front desk person that I wanted remuneration for the night. The front desk person told me that there was nothing they could do and I would have to call customer service (which I believe to be the owner). Then started my odyssey with Fatima, the "customer service" person. I explained the entire situation - including the fact that we did not have a working hotel room. She said, "well, we moved you into a premium room. We consider this matter closed." Moved us into a premium room?! The room was a little bigger an faced the plaza (which meant it was louder and actually less desirable than our original room). They actually moved us to the first room available, which HAPPENED to be a "premium room." I explained this and confirmed it with their front desk. I'll be honest - in retrospect I wasn't asking that much. In my opinion they should, at the very least, refund me $210 (the cost of the lost night). And, if they were interested good customer service they would do more. I explained this to Fatima. Nothing. "We moved you into a premium room. We consider this matter closed." Finally, after 20 minutes of going back and forth, explaining that we did not have a "working room" and the embarrassment my wife had to endure on the roof, desperately trying to appeal to her sense of "is this what you would expect if you were traveling?" sense of being, she said that she'd "look into it and call get back to me the next day.' Shocker - she did not get back to me the next day. I called the customer service number again (this is now Sunday) and got no answer, so I left a voice message. Nothing on Monday, so toward the of the day I again called. No answer. Then I found their WhatsApp and sent a message through there explaining everything above and my expectations - refunding of the night in question, at least. We checked out on Tuesday and still had received nothing. No communication. Nothing. Finally, late Tuesday I received a whatsapp (no call) "We'd like to apologize. As an act of goodwill, we'd like to offer you a free night's stay to be used by the end of the year." I'm sorry, what? You are asking that I come back to Cozumel within 9 months and stay at your hotel again? Really?! All I asked was for them to do the right thing. They simply refused. Terrible. Terrible. Terrible.

Great location. Clean and neat rooms. Nice small pool.

This property was renovated last February and was very clean uncomfortable. The rooms were small but had everything we needed! Francesca at the front desk was amazing. She made me feel important tended to my needs and was efficient kind and really made me feel that I was a cherished guest at this gem of a hotel. The hotel is in walking distance of absolutely everything and the choices of dining and activities are limitless. I would highly recommend anyone to stay at this hotel, my experience was stellar!

We stayed here for 1 night and wished we could have stayed longer. Location is great 5 minutes from the ferry terminal. Reception was clean and Francesca was really helpful and showed us personally to our room. Room was super bright and airy, (103) overlooking the main street. Rooftop terrace and pool is super chilled offering views across the main plaza and towards the sea. Free coffee and pastries throughout the day. Plenty of bars and cafes to buy meals from breakfast to dinner, we enjoyed Ambar next door super friendly and didn't rush you.