Mistiq Temple II

Gorgeous apt and property. Long dirt road with many water filled pot holes. poor supplies - only a ladle to cook with, only two towels, no kitchen towels, only two standard pillows for a king bed. Stove needed to be restarted at breaker to work, microwave out of order and manager non responsive, sofa cover was being cleaned and not returned during stay. Told to be in contact prior to arrival, got no response, phone listed was incorrect, had no idea what to do until arriving and helped by lovely security guys, was given access 30 minutes late. Would highly recommend property but not one managed by same company.

Aún está en desarrollo

This place is way too underrated, I was scared at first when I saw the low stars reviews, even the photos don’t describe how huge and beautiful that penthouse is. 3 big master bedrooms, beautiful windows all around, private pool on the patio, full kitchen etc.. 12 minutes away from the beach and close to town and jungle events. Security 24/7 great communication with host. Really nothing to complain about. Only thing to improve is WiFi in the first bedroom (too far from living-room.. that’s how big that place is)

The property only looks good in pictures, it is not a managed property! Our unit was not cleaned when it was given to us. The curling had multiple points where water was leaking from them. All surfaces had a tick layer of dust in them. The floors were not cleaned and you could find residue of personal hygiene products left on the floor. The pool water was dirty and unusable. There was no hand soap or enough towels left in the bathroom. There was no room cleaning service to be called to come and correct the issues. The bathroom had no blow dryer or sufficient amount of toilet paper. The roads leading to the property were in an absolute disastrous condition, unpaved and full of deep potholes full of mud water. This place was horrible!

The property is nice but you will need some type of transportation to get around with ease. The internet service is not stable. There is construction during the week around the area. The streets are not paved. I like the property for the quietness and rooftop pools available. You have a great view of the coastline from the rooftops. Great place to see the sunrise and sunsets.

I recently stayed at this hotel, and I am compelled to share my extreme disappointment with the state of the room. The level of cleanliness was absolutely unacceptable and far below basic standards. • The room was completely infested with spiders, with nests found on the walls, furniture, bathroom, shower, drawers, and even in the bed. • There were insect droppings on the walls, curtains, doors, and other surfaces, further highlighting the lack of proper cleaning and maintenance. • The bedsheets had yellow stains, and the bath towels were torn and also stained yellow, which was utterly unacceptable. • To make matters worse, there was no running water, adding to the unhygienic and uncomfortable conditions. Due to these severe issues, I had no choice but to leave the hotel before the end of my stay. Furthermore, the communication with the concierge in charge was completely inadequate. My messages were ignored for extended periods, and responses only came hours later, sometimes not until the following day. This lack of proper customer service further exacerbated my distress. These conditions were unsafe, unsanitary, and made my experience incredibly distressing. I cannot recommend this hotel to anyone. No guest should ever have to endure such an experience.

The property overall is very nice. Perfect place for a honeymoon, recap etc. however, the property has no dining areas. There is a restaurant nearby that’s within the property however it is 5 minutes away. Keep in mind that Tulum’s roads are not developed compared to Los Cabos, Cancun etc. so traveling from one point to the next is very time consuming. If you do not have an ATV or a scooter it will be very hard to get around because the main road for you to catch a taxi to go towards the hotel area is 10mins away (driving). Although transportation is very limited, I felt safe during my stay the only time I felt fearful was going towards the one restaurant that’s located within the property because it was surrounded by 3 vicious dogs. Other than that, my host communicated efficiently. We had some hiccups when it came to receiving necessities such as towels, toilet paper etc. but it’s a property that’s basically within a developing area so patience is definitely required when staying here!

Was not satisfied with anything. I left a day early

Beautiful new development away from everything else. A little secluded at the moment, but that what i enjoyed about it. equal distance away from main strip tulum, aldea zama, and the beach

We stayed at the 3 bedroom penthouse, it’s gorgeous, really nice decorated and the views are amazing but we couldn’t take a shower or go to the pool because there was no towels , we called the office and they brought them later but just the shower towels , no hand or pool towels. the first night one of the bedrooms a/c was not working , next day the property manager kind of fixed , it didn’t cool the bedroom enough , still warm but the worst part it’s the road to get there it is almost impossible to drive , it’s a dirt road with a lot of holes and rocks , we couldn’t believe such an amazing property with those roads , they are terrible , if you are going you need a 4x4 to get there , not even think you can walk , far from restaurants or supermarket !