The Oasis

The customer service and welcome was poor and unprofessional. The condition of the room was also dirty and the bedsheets and room smelled like cigaret smoke.

Location

Services

What I did like about it was they did change our room even though we had to pay a little extra but we ended up having the best time Maria and Wilson and all of them were very nice to us, now will we come back yes but not to the Oasis probably to another one of their hotels but it was beautiful

When we first got there I admit the hotel that they gave us was not a good one TV didn't work door look like it was going to come off it was small I was not comfortable the first night

The reason why I choose this hotel it was because it’s close to the beach. The rooms need remodeling. The property was not well maintained. I told the Uber driver the address off of Expedia to drop me off and it was the wrong address.

Location, price

No hot water in first room, mold visible in A/C unit, fan speed stuck on high and it was right beside the bed, hairs visible in bathroom and on towels. Majority of staff was unfriendly. Denied us early check in then handed out keys to people who also wanted to check in early but got there after us.

Check in Lobby had 1 worker operating their convenient store and checking in customers. Very slow process, took over an hour to check in.

Very misleading. Booked for a totally different price than when I checked in. They charge $100 security fee or something like that. Which I was told that when checking in. The parking is way across from where you check in at. Had to go too the front desk multiple times to ask where the parking was. Everything was out of place. NEVER AGAIN