The Oasis

I accidentally stepped on a roach in the room. It faces the highway and is super noisy. There were obvious signs that the room was flooded at some point. The only good thing is the guy who fixed the TV - Nicolas from Argentina - nice guy.

I want to wright good review, opposite to all bad which confused us and we lost money not booking straight the whole week. I booked 1night to check then booked other 6, but unfortunately rate increased and we had to pay more for next 6 days. I don't understand why people complain about two stars hotel facilities, when they know that place is not a five star? This hotel has 24 small old style buildings, 1-2 stories , joined in to one complex. All rooms have kitchen or kitchenette with cook tops, big fridge and microwave. Complex has 4 heated pools which everyone can use 9-9. Pools were very warm even in cold December winter. We were very happy to use one of it. Weather was pretty bad for us, so warm pool and full kitchen made our stay comfortable. We stayed in two rooms: Studio in 1 night and deluxe studio with balcony. Thank front desk lady who convinced us to take room with balcony, close to pool in Neptune building. Rooms were freshly painted and after cosmetic reno. Bed was comfortable, washroom renovated and had good hot water. Minus: I am not even complain but some notes. The service desk people very busy serving check-ins and selling stuff in small shop. They do their best but we had to wait. They speak English, but Spanish is usfull. In room, kitchen had no kitchenware when we arrived, we asked for it from service desk and were given all we asked. If you think about full set of luxury cookware, you should rent luxury appartments. But we got basic stuff we need.

The location to the beach

Don’t stay here save your time and money and better pay for something more expensive. - it took me one hours to do a check in because the place lack of information and instructions about what to expect when you arrive. - the personal made a mistake and put me in the system for a different day they wanted to charge me again. It took them 15 min for them to figure that out. They sold me a parking ticket so I don’t have issue to get your car tow, since the first day I got there my place was occupied with two cars and so I had to park in from of the property, the funny part is that they have literally 3 cameras in from of the property and they have access to see who is violating the rules in fact the day before I went to the control room where they have two walls full of displays to monitor everything the property but because they don’t care about customer experience they don’t do anything. And because of this I ended up getting a parking ticket. Personal need to be train to listen and being open to feedback, they were defensive before listening to other customers in the line. Between the parking ticket, the hotel room and other fees my total was around $170 for one night.