Cape of Senses

Wir waren schon das 3 x im Hotel, es ist ein wirklich schönes Hotel wo man sich sehr wohl fühlt.

Das Essen war die letzten Male besser.

Struttura da sogno

Non hanno la tv Smart

I’m posting this review to document my experience so other travellers can make an informed decision. Prior to booking, the hotel confirmed in writing that my stay was for two people with wellness/spa inclusions. This was the basis on which I booked and paid. During the stay, spa treatments were provided without any clear indication that they were excluded from the agreed package or would incur additional charges. No prices were disclosed at the time of treatment. At checkout, the bill was discussed and I left believing the matter was settled. After I had departed, the hotel charged my credit card an additional €610, without my consent for that amount. I disputed the charge and provided the full email correspondence confirming what had been agreed beforehand. The hotel later adopted a different interpretation after the stay. I strongly recommend future guests obtain very explicit, itemised written confirmation of what is and is not included before accepting any services. Based on my experience, I would not stay here again