Ventana Blue Hotel

Todo estuvo súper bien, sin duda volveremos!!

Staff was friendly and attentive. Location was convenient and it was nice to have a restaurant, bar and pool on the hotel grounds.

Beautiful pool area, although no hot tub, water looked dirty. We stayed in the 2 bedroom villa, which just screamed out a lack of hospitality or thoughtfulness. Bedding was worn, pillows did not have pillow cases, only shams, slider in master bedroom did not work. Kitchen was ill equipped. No dish towels or paper towels. No coffee pot as described on Expedia. Then they charged us for coffee at the bar. Beautiful rooftop terrace. Would I stay here again, NO.

The staff were super nice, friendly & very helpful. Room was clean just a little run down.

I wish I had more time to stay longer because they have lots of fun amenities that range from a pickleball court to a beautiful pool & jacuzzi. Even though there were some issues with the water heater and were quick to offer solutions. Our room was clean and easily accessible. Even though the mattress was a little firm, I slept comfortably safe. My only recommendation would be that the restaurant opens earlier for if not breakfast at least for coffee. It must have been around 7 or 8am and they were not open.

Was very disappointed. The office was locked and we got let into our Villa by the bar staff. The bedrooms were clean but the rooftop patio and area around the villa not clean. We had to clean the furniture of dirt before we used it. Some of the chairs were torn in unsafe to use the pull out couch had a huge rip in the upholstery and what was viewed was not great. Full kitchen but no dishes or cutlery. A hot tub that was empty except for filthy pools of residual water. An absolute disgrace for 5500 pesos per night or 438$ Canadian. And I have pictures!

Fantastic!! Loved the location, views and pool area. Lovely staff.

It had nice amenities but the rooms were pretty spartan.

Firm bed. Windows wouldn’t lock. Rooms smelt like smoke.

Pros. Friendly staff. They provided coffee grounds, filter and cups for an early departure the next morning. Nice newer room layout with mini kitchen, restaurant, pools and upstairs terrace. Cons, construction on next door bathroom with tile cutting outside our room. The bed was rock hard and a double, not larger as advertised. No pillow cases on pillows, they were in a sham that was not laundered. We had to removethe shams and put our tee shirts over the pillows. No hot water. I looked in the maintenance closet and the electric hot water heater was disconnected. Road traffic was noisy.