Ventana Blue Hotel

The room I was staying in had not been cleaned properly. Toilet was nasty and there was bits of dirt all over the sofa chair. The stove top didn’t work and the hot water was not turned on.

It was so good we extended our stay

Pool is nice and the food we had from the restaurant was nice. Rooms were spacious and had everything we needed. Central location, walking distance to playa central and multiple restaurants and coffee shops.

The food was good and so was the service. BUT....at 3am we lost power. We were going fishing at 6am and at 5am we had no lights, now water, no shower. NOTHING! We could barely walk around the villa. We could not cook breakfast or prepare for our day. It was unacceptable for what we paid. If we had been contacted or compensated by the hotel, i would have a different view. I am not one to leave bad reviews, but we used cell phone lights to get 2 adults and a 5 year old out the door. And it was just our villa without power. My complaint is based on the lack of service and communication from the hotel staff that we were not contacted for even an apology. At the very least after paying $3500 pesos for 1 night. I have to rate our experience as terrible.

Small staff very friendly and helpful. The accommodation rooms are very simple but the swimming pool and dinning area very nice