Kukun Insurgentes Roma

The property was well maintained and the pictures are a fair representation of what you will get. Generally, we had a lovely stay and would consider staying here again. The location has restaurants nearby, a small mall, easy access to transportation and my favorite… easy access to the gorgeous Parque Mexico. The staff was very nice. The only cons were 1) it was loud at times as it faces a really busy street 2) most of the washing rooms dont work and they dont communicate it upfront, so you find out by having to walk all floors or ending up with a dryer that doesnt dry 3) you communicate with both the central kukun team and the property itself but there is major miscommunication between them and they will blame you when it becomes a problem instead of just accepting it which is super uncomfortable I was in a studio and it was scorching hot when we got there but it got better through the days with both AC and multiple fans available which I never turned off. The AC used does not seem powerful enough for the room size

1. The air conditioning was damaged 2. The room is not cleaned every day 3. The wifi had a bad connection 4. To much noice by the street. 5. The curtains can't block all the light because the air conditioner was a portable one.

We never ended up staying there. Added a day to our rsvp because we had things to do the next day and couldnt wait until 3pm for check in so we went and checked in on a thursday (left souvenirs and went to stay at our original hotel that night) red flag, our key code waa not working and we were given this guys "personal code" no attempts after check in were made to get the code issue fixed and after reading reviews this is an ongoing issue. I would be surprised if i posted the code that anyone cpuld get in to everone elses room. We never stayed there, we had dropped off our suitcases. Mever u packed that friday but while out i just had an unsettling feeling that wouldnt go away and I decided to book another hotel and we left. We had orginally booked 3 nights but never stayed. I tried reaching out to at least get some.money back for 1 night but expedia has been difficult to communicate with. The rooms are dark. Not like the pictures. Its not as cozy as it seems in the picture. Unfortunately i would not book here again. I just didnt feel safe. Expedia, get it together and read the reviews, this place has a key code issue that theyre are not fixing.

Great location and space

I think that has to do via de partnership with Booking. All looks confirmed and then you need to register again. That should be improved.

El ruido El lavabo El desgaste de las cosas El shampooo lleno de agua

El ruido El lavabo El desgaste de las cosas El shampooo lleno de agua

The room was great. The hotel does suffer from some noise from the main road, but they provide a white noise machine which really helped us have a good night's sleep. I loved the rooftop area as it was perfect to sit with our dog and do some work. The hotel is perfectly located for both Condesa and Roma. We will definitely be returning :)

The check in was a bit messy. I had a web check-in code which for some reason didn't seem to work and then had to wait for another code. It felt more complicated than it needed to be.

El ruido de la habitación vecina era excesivo. También de la calle. Eso se entiende pero el de los vecinos no