Balboa Park Hotel

I was bitten by bed bugs and the hotel doesn’t have a front desk staff nor do they answer the phone they only respond through text but me and hotels.com have been trying to contact the hotel and no one ever answers the phone There’s Nats flying around the room and dishes were dirty and had puddles of water in between glass plates and bowls the A/C never gets warm we had to use the oven because the room kept getting extremely cold

Hotel location was very convenient for my visit.. it also was chill and peaceful.. will be back again

The room was very small and noisy, with no way to adjust the temperature. The curtain was damaged, and being at street level made privacy a concern. Cleanliness could have been better, and the entire bed protecting cover was covered in stains. Other guests in the building were very noisy, and the large number of homeless people outside the building also added to the disturbance. Customer service was virtually nonexistent. Additionally, their website stated that washers and dryers were available, but there were none on-site. 2 out of 5 stars.

good location

Updated rooms

My fiancé and I stayed at this hotel in August. I initially booked a room with an en suite bathroom, but somehow I ended up in a room with a shared bathroom. I don't blame the hotel for this, but the travel website. Anyway, the hotel customer service person (phone call) went out of their way to switch me to another room. I really appreciated that. The rooms are nice, modern, and walking distance to Little Italy. The only small complaint I have is the rooms do not have air-conditioning. Normally in San Diego this isn't a big deal, but it happened to be hot that night and there was construction that started early in the morning. Suffice it to say, having the window open was not pleasant due to the noise. Also, there is no attendant on site, so if you're looking for a place with a front desk person, this is not the place for you. Everything is none by codes, similar to Airbnb.

The place is fantastic. My favorite hotel of all time

Very nice space. Small, but with everything you need. I would have wanted maybe an extra hairdryer, but I managed. Enough amenities, easy checkin and check-out, fast communication with the property. Fan working excellent. After my first day the AC was on without me asking...but the staff control it quickly before freezing :)) Very close to the park and Downtown. Overall a good experience.

If you’re looking for a place to just sleep at and be out during the day, this is it. It was nice and easy to navigate. However their customer service was terrible. We were locked out of our room for 2 hours without food, water, no car keys. The lockbox for our room wouldn’t enter a new code even when they reset it. We continuously called to check for updates but there was nothing they could do for 2 hours and there was no staff on duty since it was after hours. We finally got into our room at almost midnight. After this incident I emailed the hotel to resolve this issue but sadly they ignored me.

Chill vibes