ONTO Tonalá Mexico City

Very modern, great location

Inconsistent with housekeeping and ensuring the right quantities of towels were replaced. No housekeeping after 5pm so if you are short of towels you are out of luck.

the hotel has a very beautiful design. Rooms are big and very clean

the first night I could not sleep at all. I booked a "superior" room, so paying more than a "standard" room. But superior rooms are in the 4th floor and on the loud street. It was really impossible to relax and sleep. it seemed I was sleeping on the sidewalk. Luckily the next day I could move to another room, at the 10th floor and could rest. But it is not acceptable that a 5star hotel can offer such rooms.

The property was beautiful, the room was fitted with just about everything you need a in 1 bedroom apartment. Service and general attentiveness of the staff was exceptional.

There was a club at the bottom level which has more to do with the neighbors than the actual property.

This place was wonderful. This was an excellent location, the staff was very friendly, the rooms were very spacious, and the rooftop deck was special.

At times, certain towels were forgotten, once a garbage bag in the kitchen trash as well as bottled water one day. If you contact the front desk, they are quick to help with this if need.

Feeling like a tree house, very nice aesthetics

Cold rooms and stiff bed

Room was super nice, loved the view, and the location was amazing. Was able to walk almost our entire trip.

The only negative thing about the hotel was a sewage smell in the room that never seemed to go away. We would air the room out with the windows open and that helped. I let the front desk know and they sent maintenance to "fix the problem" but I think they just sprayed air freshener. If the hotel could fix this permanently, I would 100% go back in a heartbeat.