ONTO Tonalá Mexico City

Ben situat al barri de Roma Nord. La mida de les habitacions que inclou cuina equipada i saló. Personal de la recepció.

No hi ha zones comunes. No hi possibilitat d’esmorçar. Ens vam quedar atrapats fora de l’habitació sense poder entrar per un problema en el codi d’accés que van haver de resoldre entrant a l’habitació del costat. l’endemà va passar amb l’habitació contigua a la nostra. Ens vam despertar a la una de la matinada perquè els hostes del costat no podien accedir a la seva habitació si no era per la nostra. Més de tres hores cada vegada per reparar-ho. No ens van oferir cap mena de compensació ni econòmica ni d’altre tipus tot i haver-nos dit que alguna cosa farien.

Onto is located in a modern and elegant building, which makes a very good first impression. The apartments are spacious, comfortable, and well equipped, and the rooftop garden offers a beautiful view, making it a genuinely pleasant place to stay.

However, the service at reception did not always meet the standards one would expect given the quality of the building. Depending on the person on duty, the level of service ranged from helpful and friendly to very bare-minimum, creating noticeable inconsistency throughout the stay. There were also clear operational issues. The digital lock of apartment 10D was dysfunctional, making access to the room repeatedly difficult and unnecessarily stressful. In addition, the snacks provided at reception were often out of stock, which, while minor, reinforced the impression of uneven management. Finally, the checkout process was very poorly handled by Mr Mario. Having someone come to check the minibar in order to refund our deposit took an excessive amount of time, and we had to insist quite firmly for this to be done before leaving for the airport and finally they only managed to have one room checked and we had to leave without our deposit refund for the 2nd room. This created avoidable stress at the end of an otherwise comfortable stay. Overall, Onto has strong physical assets and real potential, but service consistency, maintenance, and checkout procedures need a lot of improvement to fully align with the quality suggested by the building , apartments and.... rates of course.

The property is located in a very central area and is well connected to everything. The rooms are spacious and equipped with all the necessary comforts for a pleasant stay. Moreover, the staff was fantastic from the beginning to the end of our stay. I would like to give special thanks to Abraham, who helped us and gave us several useful tips on how to get around Mexico City.