ONTO Tonalá Mexico City

Onto Tonalá was very well-located in Roma Norte, within walking distance of many restaurants and cute streets in Roma and Condesa, and very close to both the Metro and a bus line. Our room was spacious, clean and comfortable, with a sitting area, bedroom, and kitchen. Shower was spacious, water was nice and hot. Bed was comfortable. Staff was friendly and responsive — they have a What’s app-based concierge service, and responded immediately to questions and requests. There is a lovely roof garden with tables and a sitting area, with great views. We were on the top floor, facing Tonalá; while there is some city noise, the windows (which open!) were double paned, and we found it to be just fine, and generally quite peaceful. While there is an air unit, it does not provide heat; but at our request they provided a portable space heater, which was sufficient. They provided Nespresso pods for the espresso maker in the kitchen. There was lots of light from the tall windows, but also good blackout curtains so we could sleep well. When we initially booked, we were concerned about the fact that the hotel is on a busy street (Insurgentes), but the location turned out to be great, and the area very safe. There is someone at the front desk day and night, which made us very comfortable. We were very happy we chose to stay here.

There was a slight smell that wafted thru the air vent in the sitting room, which another reviewer described as a sewage odor. While we were concerned when we read that review, it did not turn out to be that big of an issue, and our friend who lives in Mexico City said this is not unusual in Mexico City apartments (especially bathrooms). The many good features of the place more than outweighed that small issue. Also, the construction of the building is such that there is an open stairwell in the hallway, which lets in city street noise that wafts thru the front door to the sitting room. We did not find it to be that big of an issue, especially when in the bedroom.

The property was very clean, the studio is spacious and has a lot of light. The location is fantastic, super central and walking distance from all the main streets, restaurants and cafes. Our host Ibrahim was very friendly and welcoming. Simply beautiful.

Nothing.

Beautifully decorated and in a lovely part of the city. Loved the daily housekeeping as well as turndown service.

Not a huge pebble but the pillows were quite small and the hot water ran out fast in the shower. The water also overflowed outside of the cubicle after every shower.