TownePlace Suites by Marriott New Philadelphia

The hotel was perfect in every way, Jessica at the front desk was absolutely wonderful❤️ Breakfast was so good a nice start to our morning, I believe the breakfast ladies names were Bev and Olive. The oatmeal was empty, Bev actually brought a bowl to my table when it was ready! You have a great team of wonderful people!

Stayed there for 1 nite are king suite was very nice . The design of the room and setup was very good.

We faced an unforeseen schedule change, and while I understand the policy about cancellations, I reached out to the hotel with the hope of an exception considering the circumstances. However, instead of empathetic assistance, what followed was a series of unprofessional and negligent actions by your front desk staff. During my first call to the hotel, the receptionist left me on hold indefinitely, without any explanation or follow-up. I waited for a staggering 25 minutes, wasting my time and patience. When I called back immediately, another receptionist finally picked up, promising to consult the manager and call me back. To my dismay, three hours passed with no response, forcing me to make another call. The second receptionist appeared unaware of the situation and provided no resolution, merely repeating the same promise to consult the manager and call back. This lack of communication and accountability on behalf of your staff led us to decide to proceed with the reservation despite the inconvenience and environmental impact of driving an extra 300 miles. It is disheartening to see Marriott, a company committed to sustainability, contributing to excess carbon emissions of approximately 270lbs in CO2. Upon arriving at the hotel, our experience did not improve. The receptionist showed no remorse or accountability for the previous mishaps and seemed untrained and inept to handle guest concerns. This individual's personal hygiene issues were not only unprofessional but also unsanitary, creating an extremely unappetizing atmosphere for guests. It is concerning that his issues went unnoticed or uncared for by hotel management. To add insult to injury, one of our reserved rooms was in an appalling condition with feces on the toilet seat, as evidenced in the attached photograph. This blatant disregard for basic hygiene standards is unacceptable and raises serious concerns about the cleanliness and overall quality of your establishment. Upon lodging a complaint and requesting a full refund, the senior management later called mentioning that the owner would be willing to refund one of the rooms’ charges and asked whether I was okay with it. The hotel completely missed the point that this was not about a negotiation but the property completely missing the mark on caring for their customers in the most basic way.

It’s new

Fire Alarm malfunctioned at midnight. Dishwasher beeped all night. Went to purchase something from the desk and no one came for over 5 mins. Went to the office door and the guy was just sitting there playing on his phone. Said he thought the other attendant was out there. Milk and yogurt were both expired at breakfast.

Location was brand new and very clean. It was convenient location.

Check in staff had to be called on the phone to get him to the desk. He claimed to have aligned my stay with my points profile but that didn’t happen. The breakfast server was extremely overwhelmed to say the least. She severely needed some assistance. I know people have individual jobs however, when this person was struggling with malfunctioning equipment and very busy time the desk attendant took multiple smoke breaks. .

Overall the hotel was good. The room was clean and so was the hotel. The not so good was the breakfast in the morning. We understand it was a weekend, but there was hardly any food when we got down to breakfast. Eggs, bacon and breakfast sandwiches were gone. The oatmeal was gone. We asked about getting more but that didn’t happen. We thought it was just a one morning thing, but no, it happened again the next morning. Also, when I went to take a shower there was little to no water pressure in the shower.

easy to access and lots of options for food and shopping. very modern and they had a fire pit with seating outside and an indoor pool.

The modern touches and the fact it was fully furnished with plates, utensils,and appliances.the 10 foot ceilings made it so comfortable and roomy.

Couldn't get into the fire pit area in the evening it was packed so maybe make another section for that