Residence Inn by Marriott New Haven Hamden

Staff always provides great customer service.

Staff was courteous, polite and friendly. Room was more than we expected. Bed was comfy as well. Will definitely stay again.

All the staff are very friendly!

This hotel used to be my favorite place to stay—until my experience yesterday. I arrived at 7:00 PM only to be told my reservation had been cancelled. I was informed that my credit card had been declined, which simply wasn’t true. On my way out, I contacted my credit card company, who confirmed that the charge was approved at 11:00 AM—and that the hotel itself reversed the charge at 5:00 PM. At no point during the day did I receive an email, phone call, or text message notifying me of an issue with my reservation. As a result, I had no room, no explanation, and had to drive three hours home from 8:00 to 11:00 PM—exhausted and incredibly frustrated. I was not only inconvenienced but also misled. I believe I’m owed a sincere apology and a complimentary night’s stay to make up for the way this was handled. I hope you’ll take this opportunity to make things right.

Place was very clean and comfortable. Unfortunately on a Sunday night the people across from me slammed their door and woke me at 3 a.m. After starting to fall asleep they were yelling/arguing at 5 a.m. I was in room 314. For the price I paid for one night this is totally unacceptable.

Great hotel, helpful staff, great for traveling with our dog. The free breakfast was terrible - served nicely in a spotless room by helpful staff. The coffee, eggs, cereal was just poor quality, brown bananas and sad apples. Do better Marriott.

The check in process was easy. The staff were very friendly and welcoming. And there is plenty of free parking.

Not being able to enjoy the indoor swimming pool.

The hotel was clean and the staff were friendly and very helpful.

Staff is always helpful and friendly