Hotel Genevieve, part of JdV by Hyatt

Lovely old hotel. Comfortable and clean. Limited food options around hotel. Staff had very few suggestions. Not accomodating for early check in without $50 fee. Parking was extremely expensive.

location was amazing. Loved NuLu.

the fire alarm at 1:45 a.m. that no one from staff really seemed to explain

This property is a really good size with some lovely design elements. The paint details in the hallways are fun and the roof top bar is great .

It would have been great to have some sit down breakfast options but the restaurant was closed for breakfast . It looks like a nice restaurant and we would love to have had breakfast there.

Always a lovely visit!

Loved the location. We were able to walk to all things we had planned.

Very boutique feeling hotel, rooftop bar and cool options.

Great location in an upcoming street with nice shops and restaurants, and just a few blocks from the baseball field of the Louisville Bats. Design style rooms. Great hygiene and very clean. The rooftop bar of the hotel has a great view of the city - and is a great way to end the day.

For a Hyatt branch hotel you would expect a breakfast offered in the restaurant. Parking is very expensive (we paid USD 47 and USD 57 for our 2 card forjust one night - way overpriced!)

Awesome boutique hotel. Plenty of space and recently built

I received an email at 11:30 AM stating my room was ready and I could check in. I called to confirm, and the staff member I spoke with said early check-in was fine—no mention of a fee. We rearranged our plans and headed to the hotel, only to be told at the front desk that early check-in would cost $50. This fee was never mentioned in the email or during the call. When I asked for it to be waived, the front desk refused, so we left and returned later. The lack of communication and indifference from staff was disappointing. Parking was another issue. The website listed valet at $40/night, but we were told it was $53 plus tip. I had to spend 15 minutes circling the area before finding street parking a few blocks away. On top of that, the street in front of the hotel was under construction. Once in our room, there was a constant scraping noise from above—like furniture being dragged—which continued late into the night. At 9:30 PM, when we tried to sleep, the street noise was unbearable: car alarms, shouting, and the same dragging sound overhead. I barely slept. As part of my booking, I should have received VIP perks such as an upgrade and/or food and beverage credit. They had no clue what I was referring to and made me feel uncomfortable for asking about it, and said they have free coffee in the morning, but that was all. Overall, poor communication, noisy environment, and misleading information made this a frustrating stay. I would not recommend or return to this hotel.