avid hotels - Brooklyn Dyker Heights by IHG

They charged me twice , withdrew extra 1500$ extra and refused to refund it , they love charging you twice as you will find other reviews having same experience, they also took 50$ extra as deposit though the payment was totally done ,I spent my whole stay in a dirty small room as my pocket money for the trip was taken by the receptionist and refused to be refunded, my stayed was from 9th to -15th June and I left the hotel without my money being refunded and without an apology. The receptionist Zef once he was me checking in started to ask so personal questions regarding my marriage that made me so embarrassed which is so unprofessional, he was rude and aggressive as well . They have no room service. Breakfast is extremely poor and bad My room stayed / days without being cleaned My trip was totally ruined due to my wrong choice of this hotel & as a British Doctor i advice everyone not to go there

Nothing

Close to subway, clean, staff were great!

Nothing it was great!

I checked into this hotel on June 10, 2026, after a grueling 18-hour drive with my mother. Our arrival was met with hostility and irrelevant questions from an employee named Zaf. It was incredibly intimidating, especially considering the hospitality industry. As I was checking in, I noticed a man walking in and out angrily. Zaf claimed he was upset because he had to pay, which was completely irrelevant to me. His unprofessional and rude behavior made the situation even more unpleasant. Fast forward to the 13th, around 10 or 11 am. I was searching online for better rates because the prices they charged Are absurd. I had also experienced terrible management and customer service. Determined to resolve the issue, I went up to the desk. The manager, Naji Kotob (also known as the owner), was not friendly or welcoming. He persistently insisted that the availability I was seeing online was not real and refused to let me change rooms. He even lied about having different-sized rooms. I politely requested to book directly, but he informed me that the rooms were completely booked. the day before, Zaf had been informed that I would be extending my stay by a few days, and that they were fully booked at that point. It was 11:30 am, and I had already walked up to my room, gathered my belongings, and checked out. Despite my efforts, I was left with no choice but to accept the situation. I strongly advise anyone considering staying at this hotel to read the reviews. They consistently report similar issues and scams. I am still waiting for the return of 150 worth of my deposit. It will be a challenging battle, you won’t be keeping my money Naji Kotob. To add insult to injury, I was also given linens that were dirty . I will upload them below.

Clean, quiet, and comfortable. Wonderful friendly staff! Not a huge room but good for NYC. I would stay here again.