Crowne Plaza Nashville Airport by IHG

Upon arrival the front desk employee was pleasant and attentive. I told her I needed a shuttle to the airport the next morning, she confirmed the time and wrote me down in the book. There was hair in the shower and on the sink (which I despise). The next morning, I went down to check-out and wait for the shuttle. The driver/maintenance came out to confirming my ride but then disappeared for at least 10 minutes (I was already behind on my arrival). When he reappeared he had a plate of food and then signaled me to follow him. The ride was short but bumpy and I had to hold on (while seated), because he braked unexpectedly throughout the entire ride.

Brianna the host at the hotel was amazing she was so fun and delightful!! Will definitely stay here again!!

The food was limited. I ordered chicken tenders with red potatoes. The chicken tenders were hard and the potatoes were not good. I scheduled a shuttle for 5:30am and went down stairs and waited. When I found someone I was told the driver called out sick. I told the staff I wish they would have called me to let me know. I had to wait for an Uber which took a long time to find a ride

I liked the property, because it was safe, quiet.

Constantly locked out of my room. None of my keys worked for 2 days in a row.

Had a hard time getting a shuttle to the airport. Driver was 25 min late, did not offer to help with 6 bags, and never got out his seat departing hotel or arriving at the airport. Breakfast was nowhere in site as of 6:00am probably because we were almost the only guests there. Front desk attendant was asleep when we came downstairs.

great stay when coming to the city!

Staff did not greet us and there were two people at desk. We stood there and finally spoke up and lady said one sec. Then she finally asked our name. She had snacks and drinks all over the counter area as well. When we came down next morning a lady was asleep in loung area opposed to behind counter. Our second trio down to checkout I inquired if there was an ice machine on that level and staff simply said no, they didn’t offer to suggest where I could get ice, etc. I was a little snarky at that point and commented that I guess I am on my own to find one. They finally piped up and suggested second or third level. When I came back down a third time after getting ice I found a phone in a chair in lobby and turned it in to staff at counter, turns out it was the sleeping staffers cell phone. On our way out the door one of the staffers apologized for not offering direction for ice earlier. Young and unprofessional staff. But everything else was fine.

Clean and modern property with exceptional staff.

Loved the location, quiet, clean and well maintained. And not expensive to take an uber/lyft to downtown. No pool or free breakfast but not a problem.