Hôtel Swexan

Room was beautiful. Staff were friendly and helpful.

Room was loud- could hear the traffic even though we were on the 12th floor. Room was also very cold, and we could not increase the temperature above 72F.

Sexy

We chose the hotel because of its proximity to American Airlines Center and because it is in the Harwood District.

We love everything about the property.

The hotel’s design is very stylish, modern, and visually impressive. The atmosphere feels fresh and well curated, and the staff was consistently kind, attentive, and welcoming throughout our stay.

For a hotel positioned at this level of luxury, some maintenance details were disappointing, such as visible paint stains on the bathroom door frame and a lack of proper supervision. The shower design caused water to flood the bathroom due to insufficient drainage. Breakfast was very basic for the price, and being served only two cups of coffee instead of a full pot felt underwhelming given the cost.

The staff was very friendly and warm. We were greeted by name and everyone went out of their way to make our stay enjoyable. While sitting at the rooftop bar looking over the city, a staff member even came over and started pointing out areas of interests and gave us a brief history of the area. As we left the hotel that evening, he went out of his way to acknowledge us.

There was nothing that could have been better. Everything was wonderful.

Amazing hidden gem. Exceptional service and top Notchn dining experiences. Close to the American Airlines Center. Highly recommend.