Comfort Inn & Suites Newark Liberty International Airport

The hotel is in great shape and my room was very big for the low price. (I did notice if I booked it same day it was $20 cheaper just so you know). The staff were quite helpful. Breakfast was especially good - the food was above average.

I booked the hotel because of the free shuttle from Newark Airport. You had to call the hotel when you arrived and they would send it to you. I arrived at Newark at 10.30pm, called the number they gave me three times, and no one in reception answered. In fact, the line would go dead after ringing for about 2 minutes. So I had to take a taxi - a short trip cost me almost $45 with tip. When I got to the reception I was told there was another number I could have called, but if the hotel is sending out a number that staff are too busy to pick up, it kind of ruins the point of advertising a free shuttle, doesn't it? I don't blame the staff, who work very hard, but I hope the hotel offers another way to book the shuttle in advance.

The hotel is close to the airport with 24 hour airport shuttle service. The airport shuttle picks up and drops off outside each terminal, not P3. The hotel is undergoing renovations. My modernized room is spacious, clean and neat. Front desk staff and airport shuttle driver are friendly and helpful.

There was no hand soap or body wash in the bathroom. The neighborhood feels a bit sketchy. It is very industrial with containers stacked high, a rental car business nearby and no restaurants or convenience store in sight to pick up food or beverages.

AirPort Shuttle service and breakfast were advertised but no shuttle was available and there was no food at 7:30 am according to staff.

It was not clean

The location. Felt unsafe.

The property was newly renovated, clean and very nice

In the room, there was no soap only one towel and the TV wasn’t working and it took over an hour to get it fixed

Staff - Ayesha front desk ( or Aisha not sure of spelling ) and Chris young maintenance dude both came to my assistance to help sort through some light issues

When I booked - there was no mention of restaurant being closed - only after I booked and got confirmation was it written in my booking confirmation - tv was not working in my room - AC didn’t work in the room I reserved. I was moved efficiently by the FO staff member mentioned. - no towels present in room (but perhaps due to they moved me and the new room was not expecting a reservation ) !