Residence Inn by Marriott Denver Aurora

It was very nice for the price.

Enjoyed everything about this hotel

I asked for a handicap accessible room and was given the wrong room at first. The manager took care of the problem and we moved to a room that was nicely designed for people with mobility issues. She even took my suggestion and put a mat in the tub to prevent slipping.

Good hotel to stay with small children. Only complaint I have is that staff forgot to empty out refrigerator before issuing out room. There were cans of beer and food items in the fridge when we first walked in.

We liked the location of this hotel. The newness was also nice, in the fact that there was multiple outlets to plug in devices. We also like to apartment sized refrigerator. A couple of things we didn't like, was how slippery the bathtub was. So, maybe a bath mat would be nice in rooms. Also, not having grab bars to get out of the slippery bathtub. All in all a very nice hotel.

The staff was exceptionally accommodating. I appreciated their kindness in identifying a room for early check-in. I had traveled since very early morning and was very exhausted.

The check-in experience was excellent, staff was wonderful! However, my family and I incurred an incident that lead to my elderly mother being hurt - the elevator door closed too soon and slammed into her with a tremendous force, the impact caused her awful pain, but no visible injuries currently. Management was made aware of the incident the next morning as it happened late night. Manager Rick diminished the account by explaining how an elevator works, and how this has never happened - but it did. I asked him to check the cameras to verify, as he should be aware of the problem just to avoid further damage and injuries to someone else. He then realized that perhaps I was correct, then asked about her situation and offered hospitalizations. The offer was declined; however, no additional consideration was made, discounted price, voucher for another stay etc. As a conglomerate company/business he should have came up with a solution to comp for her episode and encountered with the fast closing/contact with the elevator doors as it needed to be adjusted to close at a slower pace. Otherwise, this is a great place to stay. I would definitely recommend and stay here again!

The restaurant says its open until 10pm, butvwhen we went down there to get dinner at 6:30 and the told us there was no opener for the restaurant, so they couldnt open. We called down at 6:50 and the opener still had not shown up. We were forced to order delivery, shortly afterwards around 7:30 the hotel called to tell us the restaurant was opening. This was very inconvenient for us. One of the main reasons we chose this property was because of the restaurant hours and menu. The menu, by the way, was diverse and offered many good choices. I ordered fries later around 8:30 and they were delicious... one more thing, both TVs are not working correctly. The TV in the living room wouldnt turn off, and i had to eventually unolug it because the power button did not work.

The staff is very nice and friendly. The hotel is very clean and comfortable.