WoodSpring Suites Ashland - Richmond North

I booked two rooms, the rooms was not ready..I waited almost 3 hours for my rooms. The room wasn't the cleanest. The floors was sticky and there was a toothpick on the night stand by the light.

My rooms was not ready, wasnt clean

I liked the concept of a "suite" as i have a dog and am traveling long hours. So it gives her a little space.

1. First room i was given was never cleaned 2. 2nd room - toilet is broken. No water in tank. I tell them, the lady comes up w a bucket fills the tank flushes it, says i wont have the problem again. Guess what, i had the problem again. Problem is the tank isnt filling with water! 3. My shower ran out of hot water last night 5 min into shower. Ran out this morning as well. 4. My key didnt work last night for the front door. One staffers response, use another door. Seriously? I was given a 2nd key that worked, by another staff member 5. Room had NO hand towels, no kitchenware. Its a suite! *** you may ask why**** This hotel is run more like low income housing, than a hotel. The family above me was running and screaming banging all night last night and this morning. It was so loud my dog startled. Wtf!

Not clean l, bad odor and cockroaches had to leave

Not clean and cockroaches had to leave property and find new place to stay at 11pm. I asked for a refund.

the bed slept comfortable and the room size was adequate.

upon arrival there was some disruptive situation going on outside, which continued the checking in process to be delayed, seeing that the desk attendant was outside trying to deescalate the situation, which resulted in the police coming! the lobby table was dirty, so had to ask for something to clean it with, which was a process! room was satisfactory, yet had no soap, tissues, and shampoo products! the location was a challenge for me personally being beside the highway which was active all night long! the redeeming factor to the stay was that Bass Pro was next door and it offered options for shopping, bathroom with soap, and a restaurant!

The location was perfect for my stay. That’s about all I can say I “liked”.

This room was completely empty of any “normal”amenities. There was no ironing board, no hair dryer, and very skimpy on towels. And Not even a coffee maker! The kitchen was void of any items. There wasn’t even a full size wall mirror. And being right by the stairwell was horrible. All night long people were slamming the door. And the “altercations” in the hallway at all hours of the night led me to believe this may have been a “Section 8” bldg. I will NOT be recommending this hotel.

Cheap

There were bugs in my room. I am unsure if it was a roaches or beg bugs, but to be safe I now have to treat all the item I brought with me and my car. They need to treat the entire facility!!

The room was so dirty. The hotel lobby was gross.

The hotel room was covered in someone else’s hair. I was supposed to have a queen bed and it was a double. The bathroom had no soap.