Moxy Omaha Downtown

The bartenders were nice

Loud neighbors, paper thin walls, and had no hot water for the duration of my stay. Front desk apologized and offered to refund the stay, provided that I create a rewards account, reach out to Booking.com, and ask them to call and ask for their manager. Later, with the Booking.com agent on the line, I got the manager down to the lobby. He proceeded to be extremely rude, saying that they offered me to move rooms 3 times (this is completely false, and either way, would not have solved the building issue of no hot water). He proceeded to tell me I was lying about his employee offering to refund my stay and said “You can checkout now if you don’t want to stay”. Incredibly rude and unprofessional. I haven’t even gotten into how tiny the rooms are or how there’s literally NO storage. Complete ripoff. They blew their entire budget on a cool lobby.

Great locstion

Men restroom needed cleaning as someone vomited in there during the night

Location

Room quite small