MainStay Suites Gatlinburg Downtown Area

Not well

I loved my time here while I was on vacation. The room was very clean and had friendly staff. The room had modern touches with a small kitchen area which was very convenient. It was a comfortable room to be in after a long day. If we come back to gatlinburg we will definitely book here again!

TV did not work, took a while for hotel staff to get it working and then it not work again the next morning. One of the lights was burned out also.

The motel was clean, the workers were great, and our room was comfortable. There is a trolley stop in front of the hotel making it easy to get down to Gatlinburg without paying for parking. The breakfast was good and always plenty to eat.

Each staff member that we came in contact with over our three days was happy and up beat, eager to help and created an overall very positive experience!

Over all, it was a good stay

Clean room great service place is amazing 10/10 recommend staying at this place we will be back!!

My family had a WONDERFUL stay at this hotel - Very clean, staff are very welcoming, room is spacious, and reasonably priced because breakfast is included. I would love to go back.

Hotel Manager Donna was the extraordinary and went abov and beyond for a great weeks stay. Her staff resonates her warmth and hospitality. Great job Donna!!

Carlos at the desk was very friendly and inviting I could tell right away the police was clean The room was clean it was large it had all the storage that you needed if I had to come up with one complaint it would be the water pressure there was not sufficient water pressure it sprinkled you. But other than that I would absolutely stay here again waffles egg sausage gravy everything you would expect in the morning for breakfast very clean very nice. A little off the beaten path so it was quiet too. Next to the Alamo famous steakhouse there's a couple locations this is one of them. And a fancy little bar and grow eatery next to us too ice cream place. Do you want something quieter out of the way....