TRU by Hilton Chesapeake, VA

Nice clean room, easy check in and out, friendly staff, good price.

I would prefer having coffee in the room, but it was clean and safe. The breakfast was pretty basic, but not bad.

I wanted to provide feedback on my recent stay at your property. I checked in late Tuesday night around 11:30 PM and immediately asked the front desk if there was a suitable place to park my large box truck. I was told to park around the building, but the only spaces I could reasonably use were the EV charging spots. The following afternoon, around 1–2 PM, I was approached by a manager or supervisor who berated me for parking there. I apologized and explained the situation, but was told my only option was to park across a four-lane divided highway—in a lot belonging to a furniture store, not an official overflow area. That is not a safe or reasonable solution for a paying guest, especially as it creates a real risk of trespassing and towing. When I returned an hour later and parked across multiple regular spaces to avoid blocking EV chargers, I was again met with hostility, yelling, and threats to have my vehicle towed. At that point, I chose to check out early rather than endure further confrontation. Not only was there no accommodation made for a guest traveling with a larger vehicle, but I also paid full price for a room without being provided safe or reasonable parking access. The way this situation was handled left a very poor impression, and I hope you will review your policies and staff conduct to ensure other guests do not have the same experience.

This hotel was perfect. Really nice, staff was great, breakfast was good and the room exceptional.

The hotel is beautiful and clean! There are lots of options for eating as well as shopping if you have some time to kill!

Na

Convenient location and very nice facility. Only weird thing was there wasn’t a dresser in the room

We had a wonderful experience. The staff was helpful and friendly. The rooms were comfortable. We would definitely stay again.

Beautiful Hotel! Perfect for sleeping while visiting family! The breakfast buffet was good! Everyone was friendly and helpful during my stay!

Very clean and well maintained place to stay. Our rooms were spacious and clean. It was a bonus that we received complimentary bottles of water. Breakfast was very good, plenty of options. I would definitely stay here again.