The Global Ambassador

The hotel grounds are undeniably beautiful, and the staff appeared friendly at first glance. However, the service I received was extremely disappointing and far below what you'd expect—especially given the premium price point. During my stay, I misplaced clothes that were stored in a laundry bag. I immediately contacted the hotel, and they assured me someone would call me back. That call never came. I followed up multiple times, only to be met with silence and zero resolution. For the amount of money you spend here, the customer service should be far superior. Instead, what you get is smoke and mirrors—an illusion of luxury without the substance to back it up. Unfortunately, I can’t recommend this place. Stay away.

Excellent service and staff.

I don’t imagine I am the typical Global Ambassador visitor. I just finished my masters degree and I’m currently unemployed while I study for the NCE exam. I also care for my elderly mother a couple hours north of Phoenix who lives on Social Security. I am by no means a wealthy individual; however, with summer, hotel prices in Phoenix get significantly more affordable, so I decided that as a graduation gift to myself and before my mom‘s next surgery, to treat myself to a muchmuch-needed mental health weekend. The hotel is absolutely beautiful and the attention to detail is evident. Where the hotel really shines is their service. I arrived early and the valet was affable and helpful. When arrived at the front desk to see if I could check in early Tatum let me know the room was not ready but would try to expedite the process. My interaction with Tatum while brief was impactful. When asked what brought me to the hotel, I gave her a very short cliff’s notes version. She got me pre-checked in and said they would text once the room is ready. I don’t even think an hour went by before I got a text that the room was ready. The rooms are elegant and comfortable with every amenity one would expect from a hotel of this caliber. While unwinding in my room there was knock on the door from guest services. When I opened the door I was floored. Tatum had a bottle of sparkling wine and a beautiful cheese plate sent up. The gesture was so kind and unexpected I started tearing up. I felt such immense gratitude and that Tatum went above and beyond to make me feel welcome and taken care of. The service and food at Le Ame and Thea were also exceptional. It may be a long time if ever I get to return to the Global Ambassador but I highly recommend it. For those who can afford to stay here I hope you do and don’t take for granted the privilege and for those who are considering a splurge, this place is worth your money. Thank you again Tatum, for going above and beyond. It’s difficult to convey how much that gesture meant to me, but thank you will have to do.

Wonderful staff…..very friendly. Restaurants were excellent. Coffee at the coffee bar was lukewarm.

Great concept and design. Sam has built an amazing hotel with superb rooms, great staff and nice food. Great vibe. Excellent attention to detail. The front desk people were very helpful. Not cheap but worth the price. The bar and Restuarant on 6th floor are great fun and Morton is a super server.

Fantastic beds and staff

Absolutely, incredible service, beautiful experience and ambience. Carl at the check in process was seamless, and Jenna and her team behind the hotel lobby bar were phenomenal, engaging and friendly! Special shout out to Angelique, great job!

A great place to be, great restaurants, great vibe

Global Ambassador is elevated, yet still very approachable. Great attention to detail. Wonderful food options. Fantastic views! Every team member plays their roles to the utmost. Uniquely built property…feels like you’re in Europe. Exceptional.

Pristine hotel with great amenities. Beautiful pool, nice spa, wonderful and convenient gym.