The Mallard Hotel

No staff on-site, what breakfast. They have started remodeling but throwing on a little paint does not cover the damage.

Room door beat up. Room lock code not working had to call to get lock box key which was hatd to reach for elderly ppl and impossible to see numbers at night. Table that flips down broke on unlatching it. Maintenance guy was suppose to fix next day but nope not fixed plus he wanted to leave our door unlocked while we were gone. The ice machine was broken and when working they charge for it. Soda machine out of order too. No cups for coffee just a lot of disappointed gals.

My family and I planned a trip to ride the Blue Ridge Railway. We came across this motel and from the pictures it looked like a great and clean place the stay. I’m sorry to say we were disappointed and the actual motel looks nothing like the pictures. Its description says nice things but it isn’t true. The only thing nice I can say is that it was mostly quiet. I unfortunately was not able to get any type of refund and will not be staying again.

Stayed hear multiple times and no issues

There was black mold in the room that wasnt noticed until the morning of check out due to arriving in late after sending the pictures and video to them they didn’t do anything about it or nothing not to mention the key pad didn’t even work we had to use the key box and get the actual key for the room this by far was the worst stay ever and wouldn’t let my dog stay hear ever nor would I refer this place ever again

Family medical

The hotel was nice. The grab and go breakfast isn’t much and if you don’t get there really early, the workers staying there take most of it. They were quick to answer text messages as no one is actually on site. We will definitely stay there again.

For an outdoor adventure weekend, it was PERFECT!

Contactless check-in was easy, communication efficient throughout, property clean and very close to the activity we were heading to the following day.

Room was clean

Terrible motel. Exterior lighting, and lack of black put drapes, illuminated the room at night. No WiFi. No staff on site. Foreign country guest services line. Worst ever. And it wasn’t inexpensive. Booking gave me a $22 booking credit which was totally inadequate.

Location was perfect for our needs. Rooms were clean and fairly comfortable. Management responded quickly via text addressing a small issue with access code.

A bit confusing to gain entrance to the room. Didn't realize there was a lick box you needed to open for hard key access