Southern Suites Carrollton

Smelled like cigarettes roaches dirty tub

The area was quite and near stores

When I got in the room there was no curtain and my blind was all torn, also no remote for the t.v. I went to the office to let them know and I told them the problem, I was told that the office was closed but give her 15 minutes and she would fix the problem. I went to a graduation and returned the prob;em wasn't fixed, I had to take a sheet off the bed to cover the window and never received the remote. I guess from the look of the place its a live in hotel. Don't look that way from the photos. I'm happy I was only there for that 1 night, just wanted to be closer to the graduation and that was the closest I seen.

I originally made a reservation with a different date. After an appeal through Hotels.com, that was changed. So, first warning - once booked, you're stuck. They're not open to change. The room in the picture is seriously elongated. The actual room is tiny. But, the flooring looked nice. Nothing else had been freshened up. Dead bugs on the windowsill. Now, back to the reservation. The manager, ELI, didn't transfer it into the system. The lady at the desk was nice, but they wasted 20 minutes trying to send the reservation from Hotel.com computers to their own. She ended up having to type it in herself. I got two keycards. One didn't work. I went to my niece's college orientation and came back about 8pm. The fire alarm had low batteries or something. It beeped every 3 minutes. The property does not have anyone working the desk at night. There is an emergency number listed that went straight to voice mail. I left a message that I want a refund, put the keycards through the mail slot in the door, and left. Absolutely horrible service! No one called me back to check on me or to let me know anything about compensation. Hotels.com tried calling and got no response. They opened a ticket for me with their care team. This place is definitely sketchy.

Nice