University Serenity Suites 14th

I would not stay here again. Broken furniture, closet doors in both bedrooms, unworking single TV. Dirty sheets with holes. No kitchen garbage can. No shelves in the stove. Dirty parking lot and overgrown grass. Bad neighborhood.

The interior and exterior of the hotel have been newly renovated, making it a very nice and clean hotel. There is no front desk, but they will send you an entry code in advance. Additionally, they responded quickly and appropriately to our inquiries. The price is reasonable and I would highly recommend it.

Difficult to know since the location of my stay was changed at the last minute—to a sketchier place. I was not given enough information to access a room, so for both this reasons, I didn’t stay at that second location

We had a horrible experience here- we came to the room and it was so misleading! The location was not a safe location at all - we were nervous going from the car to the room and we are from New York City area so that should say a lot! There were blood stains on the sheets and there were bugs on the floor and the chair at the dining area I almost fell off of because it was broken. There were sketchy cars pulling into the parking lot next to our car that were obviously not guests and the neighborhood was not a safe area at all. This should not have been advertised as an option as a vacation rental because the location was so misleading!

Drove through a run down community. Pulled into parking lots and we were the only car there. Looked through the window and there was a sectional and a twin mattress without any bedding. No entrance code was given to us and no one to help us out. Didn’t stay. Felt unsafe.

The advertisement of “24/7 front desk” is false. There is no physical front desk and no one to even answer the phone at 8pm in the evening. I called in addition to at least two other professional companies.

There were absolutely no towels, neither body or hand towels. One of the smoke alarms was beeping, and needed new batteries. The shower did not work, water would only came out from the tub spout. They advertise 24/7 front desk but when you call them they just hang up. I texted with someone, told them about the towels, and alarm but they never answered back. No extra linens, bed sheets or blankets.

i enjoyed my stay there , the only issues i have it was hard getting a hold of the staff

Very disappointed in my stay. Would never return. List of things wrong - NO working shower, A/C unit leaked water onto floor, windows sealed shut, no hand/bath soap, no shampoo, coffee machine but no filter or coffee, door jam prevented lock from working, requests for assistance were not answered. Would never recommend this property or team for others.

When we first got there we had trouble getting in our room our door code would not work it took the maintenance man 45 minutes to get us in. And then at 5 o'clock in the morning someone walks in my bedroom door that is in my room and is not supposed to be somehow they got our door code and was in the wrong room. That was Friday here it is almost a week later and still cannot get a refund or no one to reach me back.