Hôtel Les Lumières - Relais & Châteaux

The staff were very forthcoming and kind, the hotel looked beautiful with a lot of character. They took care to bring out luggage up to the room and also back inside the car which was parked inside a private parking.

To get to our suite we had to go through a narrow staircase, but that was a minor inconvenience. The room itself was wonderful.

We loved the reception staff, the location, the quality of the suite (with reservations), having both a bathroom and a quality shower plus two toilets...in Paris, even though Versailles not St Germain, that is true luxury. We loved the communication on line and on site and found only enthusiastic, gentle and well informed staff at reception. The lebanese lady was also wonderful as concierge and directed me to a fantastic nail tech that was not found via google or chatgpt :)) The suite we were upgraded to was gorgeous but absolutely no view of anything. I thought I had booked a room with a view but I had not, so staff were very lovely to upgrade us. We booked at the restaurant on site but it was an extremely hot period and we did not feel like eating inside (the sofas in the courtyard were hardly ever occupied so the management may consider putting some outside tables for the restaurant there). We will definitely return and recommend but only if the stuff we did not like is taken into consideration.

There is no communication between housekeeping and other front-facing staff. A request for a latex pillow meant the night receptionist spent ages trying to find one, not managing, and me waking up with a cricked neck, when I had been assured it would be available. There are no fridges in the rooms, which is a bit cray cray - Paris gets extremely hot when the weather turns. Staff at reception keep everything for you but sometimes I just feel like a glass of my own champagne without having to ask anybody for it. Mug-gate: the housekeeper decided to take my mug AND my Yorkshire Tea teabags (if you know, you know), yet leave a dirty teapot in the room. The only thing I ask for in my hotel is a decent cuppa in the morning: this is impossible in France (our home), so this entire thing made my extremely grumpy and spoiled an otherwise lovely stay. She also took the slice of gateau the staff had left (delicious but also weird - why one piece when there were going to be two of us celebrating our anniversary?) because we did not eat it immediately. The mug was found just before we left after a massive hunt. 'Extra' coffee pods reception staff had given us were also taken away. It felt like being constantly scolded for some perceived wrongdoing. Housekeeping seem untrained and inexperienced. The blackout curtains are heavy but do not meet. For light sleepers: prepare to wake at 6am. For this incident and many other small ones that contribute, our night of parking and something else very small was comped; it would have been nicer if we were offered breakfast or a free night on another occasion.

L endroit est magique

Une odeur terrible de toilette dans tout l hôtel et particulièrement dans le restaurant - extrêmement désagréable et aucun geste commercial n a été fait

Alles

Niks

The location can’t be beaten for visiting Versailles. The staff are very friendly and the facilities and rooms are all good