Appart'city Paris Collection Paris Roissy CDG Airport

One of the lady from breakfast was not so nice , the one with brown hair. But I understand that is the French culture ..

We only stayed for a few hours but it was a great stay with kids

Hotel was overall fine. We stayed one night. Staff during check in was friendly. Staff during check in was dismissive. Beware that hotel shuttle advertised only goes to two terminals at CDG which means you will most likely be left with the option of an Uber or taxi. FYI taxis to and from CDG average 40-60 euros despite being 3 miles away. Take an uber when available. Keep in mind if you have a super early or late flight there may not be Ubers available. Would not stay again.

Poor front-end staff, Antony doesn’t know the basics of customer service. Nobody would even share their name for feedback but I was able to ready Antony’s the other night. Horrible stay and number of issues with no resolution or apology

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This is a great and convenient spot to stay for an overnight if you need to be near CDG airport. It is not like a conventional hotel but perfect if you have kids and you dont want additional rooms. The place is clean and the shuttle to the airport is convenient as well. There was no clear response as to how to access the shuttle from the airport to the hotel so I ended up taking an Uber.

Would definitely stay here again, room very comfortable and roomy and immaculate. Bought breakfast and it was excellent too!

Upon our arrival, the staff at check in were unable to locate our booking we made several months prior. When we arrived in our room, there were no towels. We requested some from the staff who were cleaning rooms in the corridor and went downstairs for some lunch. We ordered a 15 Euro pizza and witnessed the staff member open up a frozen packaged pizza! It was absolutely nothing like the one advertised on the counter. She did not use gloves for the food preparation. When it was served, there were no napkins and no spare plate. We found some tissues on the counter so we could wipe our hands. Furthermore, the wine we ordered with the pizza never arrived and 30 minutes later, after we had finished our pizza which was cold in the middle, we had to ask again for our wine. When it finally arrived, it was served in thick glasses used for water! And the red was putrid. Undrinkable. No apology from your waitress for forgetting our drinks, she couldn't care less about her mistake. Maybe not her fault, but rather management who has failed to train her properly in customer service. We went back to our room after our disastrous lunch only to find we STILL had no towels. We were charged for the airport transfer which we canceled immediately after realising their drop off was 5K's from our terminal (beware). They refuse to reimburse us. No milk for a coffee in the morning in our room and the air con did not work all night. Couldn't breath. Horrible hot night with no sleep AVOID!!

The night staff who checked us in was really helpful. However, housekeeping did disturb us at 9 AM and engineering at 11 when we requested to be checked out at 12. Besides that, everything went well, but being disturbed twice wasn’t nice. It’s okay.

Very bad customer behind