GH Palazzo Suite & Spa

The hotel is very dated and definitely not a 5 star like advertised. There is no lobby area or any area to sit and relax. Advertises a pool area but doesn’t mention that you have to pay to use the pool Paint is peeling from the walls, our window leaked in the rain, the shower door didn’t close properly and soaked the bathroom floor. Tea and coffee wasn’t filled up every day had to ask for more and they tried to charge me for a coffee sachet! Breakfast was €20 per person per day! Went next door to a little bakery for croissants and coffee which was €2 It’s in a good location next to the bus stop and on the boarder of the main Livorno area

Easy to access, nice reception area and staff, quiet room

I stayed in a superior room which was in poor condition

Ideal muy recomendable

Dirty bed! Bad Service! A/C did not work and front desk said they could not do anything about it.

Beautiful and well maintained classical building from the end of the 19th Century in front of the sea. Excellent restaurant on the roof with amazing view. Attentive and efficient staff.

Das Hotel ist in die Jahre gekommen und das sieht man an allen Ecken und Kanten. Das Bett ist bequem. Das Personal an der Rezeption, im Speisesaal und der Concierge waren sehr freundlich. Als dann ein Problem mit unserem Zimmer aufgetaucht ist (es hat durch die Badezimmerdecke getropft - und nicht zu wenig) kam der Manager. Danach war die Kommunikation furchtbar. Es gab kein Geld zurück, ich musste dem Manager mailen, der nur auf drängen geantwortet hat, keine zufriedenstellende Lösung bekommen. Expedia wurde involviert.

Nice location

Exemplary service by every staff member we encountered. The property is palacial and elegant. Wonderful property.

This was an outstanding hotel. The rooms were big, not the typical small European room. The bathroom had a tub and a shower and also was large. The location was beautiful - right across from the ocean. I would stay here again!!