GH Palazzo Suite & Spa

Rooftop restaurant and pool

Séjour très agréable, l’hôtel est très bien situé en front de mer, l’accueil a été correct mais un peu froid, notre chambre était spacieuse avec une vue mer magnifique, le lit est très confortable et large, l’hôtel est très calme la nuit, pas un bruit, et le petit déjeuner est excellent, il y beaucoup de choix aussi bien en salé qu’en sucré et le personnel est très accueillant. Quelques petits reproches, mais pas dramatique : l’état de la moquette derrière la réception, manque des bouteilles d’eau dans les chambres et pour le rooftop c’est dommage que les goélands viennent piquer sur votre table pendant que vous prenez l’apéritif.

What a wonderful hotel, check in & service by everybody was great, the hotel is beautiful. My room was huge with a separate marble bathroom. The rooftop pool was very nice although the water could have been a bit cleaner, it was murky. The breakfast was out of this world, so many choices & beautiful. I would love to stay again.

We had paid for a de luxe room, we got a room with small windows, we felt like we were in a cellar. The next day, they changed our room to a better one. Dirty and smelly seats. Some of the lights didn't work at all, neither in the room nor in the corridors, and the carpets were dirty. Very worn hotel. Breakfast absolutely did not correspond to 5 stars. The staff was lovely, absolutely great! K.

Lovely setting, good service, easy parking, comfortable. Could do with a lick of paint

We had paid for a de luxe room, we got a room with small windows, we felt like we were in a cellar. The next day, they changed our room to a better one. Dirty and smelly seats. Some of the lights didn't work at all, neither in the room nor in the corridors, and the carpets were dirty. Very worn hotel. Breakfast absolutely did not correspond to 5 stars. The staff was lovely, absolutely great! K.

The hotel is nice with a good service. The gym was a disappointment in the -1 floor, with no windows or functional AC. The breakfast was also very basic. The roof pool and deck was nice to relax and soak in the sun.

The hotel did not respond to emails, we wanted them to organise airport pick up but they never responded to repeated emails. The breakfast did not have a good variety and choice of healthy options. It was mostly sweet pastries and breads/ cakes and not much salad choices. There was no option to cancel payment for breakfast either, so whether we ate it or not we had to pay €17 per breakfast which was a total rip off Don’t be fooled there is a beach by the hotel. You have to pay and there is no beach, just access to the sea. Another disappointment. The air conditioning in the room was very poor and kept cutting out. It would not cool below 24 degrees centigrade Swimming pool on 5th floor but expected to go to reception on ground floor to collect towels. Unacceptable in a 5 star hotel The staff work hard and try to please however I would not recommend staying there for the above reasons.

Central

Front services were not 5 stars but Walking distance to Livorno area, Terazza mascagni etc!