Temple Court Cavern Quarter Apartments by Happy Days

Up all night as we had water coming through the ceiling all night though the lights we rang the owner but couldn’t do anything about it as couldn’t get n the apartment above us

Great location and very large, comfortable apartment

We paid over a thousand euro for a “superior” apartment plus an additional £100 for early check-in, and what we received was nowhere near what was advertised or promised. When we arrived, the apartment was freezing cold, so much so that we had to put layers on just to feel comfortable. The window was cracked, the carpets were filthy, and there were stains on the walls and blinds. For what we paid, the condition of the room was completely unacceptable. When we requested to be moved, we were made to wait until 4pm, only to be placed in a room that was not the superior apartment we paid for. In fact, it was advertised on Booking.com as a one-bedroom apartment, which is a cheaper and entirely different room type. Again, totally unacceptable. We contacted the business on Monday and didn’t even receive a reply until Wednesday. The maximum compensation they offered was £129, which is nothing compared to what we lost, the inconvenience caused, and the downgrade we were forced to accept. After we reluctantly provided bank details, they suddenly accused us of leaving a canister of “fast gas” behind and used this as an excuse to withdraw the compensation offer. For the record, that canister was already in the room when we arrived—my friend found it when lifting the mattress to look for a lip liner. There was also a hole in the bed, and considering the uncleanliness of our first room, we weren’t surprised, so we didn’t even bother reporting it. Since then, after they falsely accused us to avoid paying a refund, they have completely stopped replying. No staff member will respond to messages or calls. The level of unprofessionalism is unbelievable. We had to get booking.com involved to receive some sort of compensation for the inconvenience. Following this incident we have been contacting the company each week in regards to our deposit returning back to us, to which they have said it will take up to 30 days due to us paying from an international bank.

We got a code via watsapp for door entry went to the key box & got key into apartment location great communication was spot on for anything we asked apartment had everything we needed to towels hairdryer iron etc only downside could have had a microwave instead of washing machine !

Apartment was great only downside could have had a microwave & perhaps while it’s a quiet season soon after Xmas carpets could have been cleaned but overall everything was really good