Charles Hope London Greenford

Beautiful location and courtyard hotel was clean and room was very clean and perfect for what we were looking for the views from the apartment were an added bonus.

The rooms where to warm and the second en-suite bathroom toilet didn’t flush

The overall development was excellent. It is a relatively new canalside development. Very dog friendly, provided fenced dog toileting areas, with plenty of dog bins with free dog bags. Great for canalside walks and nearby Horsenden Hill Fields. All apartments are stated as dog friendly. Great views (we were 7th floor of 14 floors). Great roof garden, leisure areas, games room, work spaces. Excellent quality and well thought out. The whole development kept clean and beautifully landscaped for an urban area. It was very conveniently placed for where we wanted to visit. Underground parking. There was a Starbucks and Co-operative food store on site. A mobile pizza van was there one night of our stay.

The air conditioning in the apartment could have been more effective maybe (we were there on the three hotest days at 29/30C). It was quite noisy outside the building, being on the side where the main public area was, and there was a great water feature that the kids were able to enjoy during the hot weather. Once the windows were closed it was quiet. The central area is used for some great community events, just be prepared if on that side of the building. We weren't advised of having to pay extra for the dog and parking until the morning of our booking, so a bit of stress trying to pay via Charles Hope online link, which wouldn't work (had to pay on the phone when we were on our way. (though I had emailed asking about dogs and parking via Booking.com when we booked.)

When I arrived, the facility was not cleaned. It smelled strongly of some food that was being cooked and was not removed when I arrived. The gentleman I got on the phone apologized for the inconvenience. He offered a refund of £30 or a 2 hour late check out. We agreed that we would do a later check-out, only to be contacted by messages today and told that they are not able to fulfill the agreement for a late check-out. My experience was very bad, the building was quite dirty even after cleaning.

- Location (right by a co-op). Outside was well maintained and pretty. - Inside the building was semi open and visually appealing. - The property itself was exactly like the pictures and priced well. - Big windows allowed for a lot of light to come in. The sofa was comfy the bed was a little small but had no issues when sleeping. - Decent sized TV - Had a lot of plug sockets

- Didn’t have a bath :( (always good to have the option) - Didn’t have a tea towel / paper towels - Microwave oven (but instructions on how to use were helpful). - View weren’t the best but felt private.

Lovely modern and comfortable

Rooms were excellent. Great location would definitely book again.

Heater didn't work, the host was no where to be found; location is poor, although it states that the tube is nearby, however it is a considerable walk from the place.

Heater didn't work, the host was no where to be found; location is poor, although it states that the tube is nearby, however it is a considerable walk from the place.