Fantastic Condo Ballston with gym

We didn’t like the towing policy.

Good contact with the host, both via phone and booking.com communicator.

I was asked to scan my and my wife's photo IDs and send to a portal, which I don't know (autneticating.com), and that was a bit disturbing for me. When you go to autneticating.com it redirects to autneticate.com, and in their Privacy Policy they mention that -- for instance -- the biometric data can be used in automatic face recognition systems. I don't think I was clearly informed that this would happen (I learned that after my stay). The host promised in chat to delete my personal data and ID scans permanently, and I hope this has been done already. I think that if the host doesn't trust booking.com (which verifies the identity of their clients), they should consider not listing their property at booking.com.

I love that the property was very clean , quiet and that you couldn’t hear the people over or under you in the apartment.

Some of the blinds were broke, some didn’t work ands we didn’t have any wash clothes.

Perfect for our family. Everything we needed was provided

Everything wonderful

You're not assigned a specific apartment until a few days prior to your arrival. We've found that some units are less desirable in terms of quality of bed and bedding, AC controls, and general floor layout. For some reason, they appear to ration towels, to the point where there are only one hand towel in the bathroom and no washcloth. Go figure. While they say the unit is available for a 4:00 p.m. check in, we had to wait close to an hour longer to access it. This after contacting the remote agency multiple times and also trying to track down the cleaning service staff through the building manager. Ironically, starting the night before your departure date, they send checkout reminders asking for your anticipated checkout time, encouraging you to checkout early, and emphasizing additional financial charges for lingering beyond 11:00 a.m. If you have any issues, be prepared for tortured communication with the remote property management agency, who clearly don't have any sense of the properties they manage. When as a courtesy after checking out, we tried to point out how the flow restrictor in the shower was barely letting any water through, they asked us to send a photograph!

Location, type of place to stay

I

Security

Everything was good

Communication prior to the stay was very difficult. It included uploading copies of driver's license/passports. I won't stay with the property again due to their pre-arrival requirements.