Modern apartment in the center Pentagon

Location and staff

Only 1 set of towels in apartment and construction was going on opposite and above and noise during morning was disturbing.

Nice place. Water in shower wasn’t very hot.

We really enjoyed our stay at this property. Everyone was extremely nice and helpful. Make sure you get the parking pass. Our only complaint was we wish there were a couple more hand/dish towels.

Not really. The door was locked, and I couldn't use the app to unlock it. After waiting for about one hour and a half, someone else had to come to unlock it.

I would have appreciated more towels, toilet paper, and a more generous soap and shampoo allowance.

The host is a company rather than an individual and they’re extremely disorganized. They send the same generic email every day telling me that I need to submit proof of ID and a payment method even after I submitted all that info and my credit card was billed, and even after I already checked in. The confirmation email told me two different apartments were reserved for me even though I only paid for one. The doorman was never given any confirmation of my reservation so he had to call the company that owns the apartment for clarification. It took about 10 minutes for the customer service rep to get an answer for him. When I arrived there were two dead roaches in the apartment and the bathmat had someone else’s hair on it. Last night I woke up to use the bathroom and there was a live roach walking around the bathroom. I’m never staying in another We Host Group anpartment again.

Convenient for our needs.

We can start with check in. The last guests took the keys. It took almost an hour and a half to sort this out. The resolution was to have us turn in a drivers license to use the building master key. We host would not change the locks. All week our stuff was not totally secure, a set of keys was out there. Not enough towels, no kitchen towels or dish rags. Not enough cooking utensils. The coffee pot is a 5 cup drip pot, not enough for 2 normal cups. The communication with we host was terrible. I will not stay with we host again...would rather sleep in my car.

The shower

WeHostGroup should occasionally inspect property and ensure owner conducts maintenance and other repairs to remain part of this group in order to offer guests worry-free stays. There were many minor maintenance problems with this property: 1. the leather sofa frame missing bolts to secure in pull out condiction. 2. the kitchen closet doors didn't close properly and molding broken. 3. Cabinet nobs loose. 4. Instead of tap water in the fridge, leave bottled water as the town water tasted too much like chlorine. 5. Bathroom shower faucet loose. 6. Another blanket would have been nice. 7. Pile of dirt/dust under the couch. 8. Lack of an overhead light in the bedroom. 9. Maneuvering in the parking garage with an SUV a bit tricky. Nice kitchen sink though. The apartment in perfectly located. Carol, front desk receptionist, a great asset. She seemed to work 9-10 hour days or longer and always had a smile.