The Originals Résidence Aix Schuman

Problems started at check-in. The front desk attendant took some time to locate my reservation, and when she finally did, she told us that nothing had been paid in advance—despite the fact that everything had been paid in advance. When we tried to confirm whether the room was the correct type, she had to ask her colleague. The room itself was not bad, but the corridors smelled strongly of fresh paint, possibly due to a recent flood. We could still see signs of damage in some areas. Cleanliness was below expectations, particularly in the bathroom, which didn’t have a proper shower enclosure—just a curtain. In fact, we were given an accessible room, even though none of us have a disability. The worst part of our stay happened when my wife went to the front desk to ask for a roll of toilet paper and a bar of soap (which, by the way, was a miniature). The receptionist was extremely rude and started questioning why we needed them—implying we might be trying to sell them. That’s completely ridiculous and offensive. Perhaps the issue was with the two girls working on September 27th, as the other staff members seemed fine. Breakfast was also disappointing. Only one person was cleaning tables and refilling food, and she clearly couldn't keep up with the number of guests. I honestly can’t believe this hotel has such a high score, especially when compared to other places I’ve stayed with the same rating.

Comfortable stay, communication with staff not always easy but they were nice. About 13 minute walk to main part of town which got a little old when I would have loved a nearby restaurant to grab a bite. But overall I was very happy with the hotel.

Breakfast should be included

Très bon lit Bonne insonorisation Bon déjeuné Service de laverie pratique

Ik miste alleen een stoel opp de kamer

Non

Flotte og komfortable leiligheter i nytt og moderne bygg. Parkeringsgarasje i kjelleren, som var veldig praktisk. Gangavstand til alt man ønsker å se i Aix. Vi hadde ikke frokost på hotellet, men det så fint ut dersom man ønsker det.

I would have given 5 stars except for a weird little interaction right at the end, when I asked the person at reception for a scissor to cut the tag off a shirt I’d just bought. He said we don’t have scissors at reception. No “let me ask my supervisor” or “maybe there’s one in the office right behind me.” Just basically “no” and no effort. Otherwise, clean, close to the train station but quiet, nicely equipped kitchen which I didn’t use bc it was a short stay, all positives.

A/C in the room worked well. Otherwise it was fairly basic. Felt more like a dorm than a hotel. A bit far to walk for good dining options.

Amazing service, great place, stay one week. I will co.e back again without hesitation